Hotel Receptionists – Multiple Positions

About the role

Luxora Hotels and Management Pty. Ltd. is seeking experienced, professional and customer-focused Hotel Receptionists to join its front-office team in Townsville.

The successful applicants will provide attentive service to hotel guests throughout the reservation, arrival, stay and departure process.

Key responsibilities

1. Welcome guests and complete check-in and check-out procedures.
2. Confirm reservations and allocate rooms according to guest requirements.
3. Process new bookings, cancellations and reservation amendments.
4. Answer telephone, email and in-person enquiries.
5. Provide information about hotel services, facilities and local attractions.
6. Verify guest details, accounts and payment information.
7. Process payments, deposits, refunds and accommodation charges.
8. Issue room keys and explain hotel facilities and procedures.
9. Respond to guest requests and coordinate assistance with other departments.
10. Receive and resolve guest concerns and complaints professionally.
11. Maintain accurate guest profiles and reservation records.
12. Update room status and communicate with housekeeping and maintenance teams.
13. Balance reception transactions and complete end-of-shift reports.
14. Receive and distribute correspondence, messages and deliveries.
15. Maintain a clean, organised and professional reception area.
16. Protect guest privacy and confidential information.
17. Follow hotel security, emergency and workplace safety procedures.
18. Perform related reception and administrative duties.

Essential requirements

Applicants must have:

1. At least [one/two] year[s] of relevant hotel reception or front-office experience.
2. Experience with hotel reservations, check-in and check-out procedures.
3. Experience processing payments and maintaining guest accounts.
4. Strong customer-service and problem-solving abilities.
5. Clear verbal and written communication skills.
6. Good computer, data-entry and administrative skills.
7. The ability to remain professional when managing complaints or busy periods.
8. The ability to work independently and as part of a hotel team.
9. Availability to work a rotating roster, including mornings, evenings, weekends and public holidays.

Desirable requirements

1. A Certificate III or higher qualification in hospitality, tourism or a related field.
2. Experience using [insert property-management system, such as Opera or RMS].
3. Knowledge of the Townsville area and local visitor attractions.
4. Experience working in a comparable hotel or accommodation property.

Luxora Hotels and Management Pty. Ltd. is an equal-opportunity employer. Suitably qualified Australian citizens, permanent residents and other applicants with valid Australian work rights are encouraged to apply.