Contact Centre Officer
- Manage inbound and outbound customer interactions via various channels.
- Deliver exceptional customer service aligned with premium brand standards.
- Support online and telephone sales activities to achieve business objectives.
- Opportunity to represent a prestigious international luxury brand
About Our Client
Join a globally recognised luxury brand and become the voice of an exceptional customer experience. We are seeking a polished, customer-focused Client Relations Centre Brand Ambassador to deliver premium service and sales support across multiple digital and communication channels.This is an exciting opportunity to work within a prestigious international organisation, engaging with customers through phone, email, live chat and social media while representing a world-class brand known for its heritage, craftsmanship and commitment to excellence.
Job Description
- Manage inbound and outbound customer interactions via phone, email, live chat and social media channels.
- Support online and telephone sales activities to achieve business objectives.
- Deliver exceptional customer service aligned with premium brand standards.
- Capture and maintain accurate customer information across CRM and internal systems.
- Collaborate with internal teams to support after-sales service and repair enquiries.
- Identify customer feedback trends and communicate insights to leadership.
- Escalate system issues and contribute to continuous improvement initiatives
The Successful Applicant
You are passionate about delivering exceptional customer experiences and thrive in a fast-paced, customer-centric environment. You bring strong communication skills, professionalism and a genuine desire to build meaningful client relationships.
- Previous experience in luxury retail, premium customer service, contact centres or e-commerce environments.
- Strong customer service and sales mindset.
- Excellent verbal and written communication skills.
- Fluent English and Mandarin language skills.
- Strong attention to detail and ability to manage customer information accurately.
- Comfortable using CRM and customer service platforms; Salesforce and SAP CRM experience highly regarded.
- Flexible to work shifts, including weekends and public holidays as required.
What's on Offer
- Opportunity to represent a prestigious international luxury brand.
- Supportive and collaborative team environment.
- Career development within a global organisation.
- Exposure to premium client engagement and sales channels.
- Centrally located Sydney office.
We vet all employer accounts and do our best to keep job ads safe, but scams can still occur. Be cautious when sharing personal information — never provide financial details or make payments during the application process. For extra security, use the Apply button on our site when proceeding.
Skills
0 of 10 matchedPageGroup