Technical Manager - Investigations Team

Introduction

At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it’s our purpose. Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people’s lives. It takes empathy, precision, and a strong sense of partnership—and that’s exactly what you’ll find here. We’re a team of fast-paced fixers, empathetic experts, and outcomes drivers — people who care deeply about doing the right thing and doing it well. Whether you're managing claims, supporting clients, or improving processes, you’ll play a vital role in helping businesses and individuals move forward with confidence. Here, you’ll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work. Because when you’re here, you’re part of something bigger. You’re part of a team that shows up, stands together, and leads with purpose.

Overview

An in-team specialist for technical claims and Workers Compensation knowledge in the Investigations team. In the Technical Manager position you will use your unique skill set to conduct indepth and thorough reviews applying your knowledge to complex claims matters.

You will undertake actions on claims as part of claim strategies, liaising with Performance Managers and engaging with key stakeholders, the wider claims teams and support areas.

How you'll make an impact

• Applying your specialist Workers Compensation technical knowledge to claims of a complex nature
• Conducting thorough and in-depth reviews
• Promoting best practice claims management
• Coordinating and managing reporting and workflow management
• Engaging with key stakeholders Worksafe, panel firms and internal claims teams and support areas
• Undertaking keys actions on claims as part of claims management strategies  

About you

• Current or previous Technical Manager experience
• Experience within the Worker’s Compensation industry and in the application of Work Cover legislation
• Ability to interpret and apply Accident Compensation Act
• Time Management and organisation skills
• Exceptional communication and interpersonal skills
• Coaching, mentoring, and leadership skills
• Bachelor of Law Degree and/or Industry Related Qualifications will be ideal

What we can offer you:

• Monthly RDO (Rostered Day Off) after the completion of your probationary period
• Attractive remuneration packaging & flexible work arrangements including Work from Home
• Paid Parental Leave
• Reproductive leave 
• Birthday Club: Enjoy a day off during the month of your birthday, on GB!
• Excellent working environment – our team at GB is renowned for it's dedicated and approachable people as well as its friendly, flexible and inclusive working environment which is built around great team support and rewarding opportunities
• Exciting career – as our Company grows, so do the opportunities for our people
• Opportunities for ongoing education and development through both external and internal programs delivered by our own claims training experts
• Service recognition awards; and employee assistance program for yourself and immediate family members.
• A dedication to your wellbeing through our peer support program, corporate health insurance discounts and wellness programs
• Additional purchased leave, novated leases, and access to the Gallagher Rewards Program (including discounts/cash-back for hundreds of retailers!)

To apply:

If this sounds like the opportunity for you, we would love to hear from you. Click on Apply for this Job.

To be considered for this opportunity you must have right to live and work in Australia when applying.