Customer Service Consultant
- Manage customer enquiries from start to finish
- Communicate with customers via phone and email
- Identify issues early and make decisions to keep processes moving
Looking to move out of retail or hospitality and into a professional, office-based role where your people skills truly make a difference? This could be the next step in your career.
Our client is a well-known Australian brand in insurance, focused on delivering meaningful, customer-first experiences. This is a fantastic opportunity for someone who enjoys problem-solving, helping people, and building a long-term career in a supportive, team-oriented environment.
What you’ll be doing:
- Managing customer enquiries from start to finish
- Communicating with customers via phone and email
- Identifying issues early and making decisions to keep processes moving
- Keeping customers informed and supported throughout their journey
- Working closely with your team while learning new skills
What we’re looking for:
- Experience in retail, hospitality, customer service, or other customer-facing roles
- Confidence speaking with customers and handling different situations
- Strong problem-solving skills and the ability to juggle multiple priorities
- Clear written and verbal communication skills
- Comfortable using computers and learning new systems
- Positive attitude, curiosity, and a willingness to learn
No insurance experience is required. If you have experience within customer service, solved problems, and thrived in a fast-paced environment, your skills will transfer perfectly.
About the business:
This growing organisation in the insurance space is focused on supporting customers when it matters most. The culture is team-driven, supportive, and built around accountability, learning, and doing the right thing.
What’s in it for you
- Full-time, in-office role on the Sunshine Coast
- Salary of $66K + super + monthly performance bonuses
- Monday-Friday with occasional Saturday shifts
- Extra leave including a paid personal day
- Paid parental leave
- Training, development, and clear pathways to grow your career
- A social, supportive team with regular events and activities
- Work in a beautiful Sunshine Coast location
- Starting 14th September 2026
If you’re ready to take your customer service or retail experience into a professional career with real growth opportunities, click APPLY NOW.
For any specific questions, contact Emma at emmas@smaart.com.au
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