Customer Service Officer
- Phone-based customer service role handling enquiries and resolving customer issues.
- Strong communication, empathy and problem-solving skills required; solar knowledge highly regarded.
- 6-month contract based in Keswick.
Job details
- $63.01 per hour | 6-month contract based in Keswick.
- Phone-based customer service role handling enquiries and resolving customer issues.
- Strong communication, empathy and problem-solving skills required; solar knowledge highly regarded.
About the Client
Our client is responsible for delivering reliable electricity distribution services across South Australia, maintaining and upgrading the network to ensure homes, businesses and communities have access to a safe and dependable power supply. Our client manages a large network of electricity infrastructure, including powerlines, substations and related equipment, while supporting ongoing maintenance, upgrades and infrastructure projects.
About the Position
Our client is seeking a Customer Service Representative to join their team at the Keswick office. The role involves managing customer enquiries and complaints across multiple business units, providing accurate information and professional support via phone, email and online channels. You will also be responsible for following up and resolving complaints, with occasional after-hours work supporting outage response services as required.
Key Responsibilities
- Manage and resolve customer enquiries and complaints across multiple business units.
- Provide professional customer service via phone, email and online channels.
- Investigate enquiries and source accurate information to deliver effective resolutions.
- Prepare written responses to customer enquiries and formal correspondence.
- Monitor complaint follow-ups, escalations and close-outs.
- Support after-hours outage response services when required.
- Maintain a strong customer-focused approach in all interactions.
Experience Required
- Previous experience in customer service or a call centre environment.
- Strong verbal and written communication skills.
- Ability to manage customer complaints and resolve issues professionally.
- Strong problem-solving and information-gathering skills.
- Good organisational skills and the ability to manage competing priorities.
- Confidence using computer systems and handling customer enquiries across multiple channels.
- Flexibility to work after hours when required.
How to Apply:
Click on the Apply button to submit your application or for more information please contact:
WorkPac Principal Consultant: Tom Caldow on (08) 6462 1134 or Tom.Caldow@workpac.com quoting the below reference number.
Job Reference Number: 7004J202697961
About WorkPac
WorkPac is one of the largest workforce solutions businesses in Australia, backed by over 25 years of proven success. We offer tailored, end-to-end solutions in recruitment, skills and career development across diverse sectors, including Mining, Construction, Industrial, Engineering, Healthcare, Social Care and more.
Equal Employment Opportunity
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