ICT Business Analyst

We are a growing education recruitment agency specialising in international student recruitment, education consultancy, student admissions and placement services. We work closely with educational institutions, students and industry partners to facilitate enrolments and provide professional education advisory services.

We are seeking a skilled and motivated ICT Business Analyst to join our team and support the ongoing development, optimisation and digital transformation of our business systems and operational processes.

Key Responsibilities

• Analyse existing business processes, workflows and ICT systems to identify operational inefficiencies and opportunities for improvement.
• Work closely with management, education consultants, admissions teams and other stakeholders to gather, analyse and document business and system requirements.
• Evaluate and recommend improvements to student recruitment platforms, Customer Relationship Management (CRM) systems and student application management software.
• Develop business requirements documents, functional specifications, process maps and system workflow diagrams.
• Analyse student enquiry, application, admission and enrolment processes to identify opportunities for automation and system integration.
• Collaborate with software developers, external IT providers and technology vendors to design, implement and enhance business applications.
• Assess integration requirements between CRM platforms, student databases, education institution portals, websites and digital marketing systems.
• Conduct data analysis and prepare reports on student recruitment performance, application conversion rates, operational efficiency and business performance.
• Coordinate system testing, User Acceptance Testing (UAT), implementation and post-deployment evaluation.
• Develop and maintain system documentation, user guides and standard operating procedures.
• Assist in implementing data management, information security and privacy procedures to ensure the integrity and confidentiality of student information.
• Provide recommendations to management regarding ICT solutions, digital transformation initiatives and technology investments.
• Support staff training and change management during the introduction of new systems and business processes.

Qualifications and Experience

• Bachelor's degree or higher qualification in Information Technology, Information Systems, Business Information Systems, Computer Science or a related discipline.
• Demonstrated experience as an ICT Business Analyst, Business Systems Analyst or in a similar role.
• Strong understanding of business requirements gathering, process modelling, systems analysis and documentation.
• Experience working with CRM systems, databases, workflow automation tools and business reporting platforms.
• Knowledge of software development methodologies, system integration and User Acceptance Testing.
• Strong analytical, problem-solving and stakeholder management skills.
• Excellent written and verbal communication skills.
• Ability to translate business requirements into clear functional and technical specifications.
• Experience using tools such as Microsoft Excel, Power BI, SQL, Jira, Visio or similar business analysis applications will be advantageous.
• Previous experience in the education recruitment, international education or student services industry will be highly regarded.

Key Skills and Competencies

• Business process analysis and improvement
• ICT systems analysis and requirements documentation
• CRM optimisation and workflow automation
• Data analysis and business intelligence reporting
• Stakeholder consultation and communication
• Systems integration and software implementation
• Project coordination and change management
• Technical documentation and quality assurance

What We Offer

• Opportunity to work in a growing and dynamic education recruitment organisation.
• Exposure to diverse ICT systems and digital transformation projects.
• Collaborative and professional working environment.
• Opportunities for career development and professional growth.
• Competitive remuneration commensurate with experience and qualifications.

How to Apply

Interested candidates are invited to submit their updated resume and a cover letter outlining their relevant qualifications, technical expertise and experience in ICT business analysis.