- Full time role supporting B2B enquiries and quotes.
- Provide exceptional customer service via various communication channels.
- Maintain high standards of communication with the B2B team and store team.
- Full Time Role with Australia's Ultimate Tool Shop!
- Product Discounts, Onsite Parking & Free Employee Assistance Program
- Join a Growing Business and Make a Difference in the Exciting Tools Industry.
Total Tools Lonsdale is looking for a Full Time In Store Account Manager, who has a real passion for tools & trades. This is an exciting opportunity for you to utilise your current skills and experience within a growing and diverse business.
What will you be doing?
- Supporting the Business Development Manager with B2B enquires, quotes and follow ups.
- Maintain a high standard of communication with the B2B team as well as the rest of the store team.
- Provide exceptional customer service via email, phone and in person.
- Ensure customer requests are actioned in a prompt & timely manner.
- Understand the customer needs and proactively identifying requirements.
Does this sound like you?
- A passion for outstanding customer service & A can-do attitude
- B2B sales experience essential, preferably in the tool or industrial supply sector
- Demonstrated time management, planning and organizational skills with the ability to manage multiple projects simultaneously.
- Excellent problem-solving skills with the ability to prioritize in a fast-moving environment.
- A strong sense of urgency to finish the job & get it done right – first time.
- Advanced computer skills including MS office and a good understanding of excel.
- Pronto experience is advantageous but not essential.
- First class verbal and written communication skills. Good numeracy & literacy skills.
Why work for us?
For 30 years, Total Tools has operated as the ultimate tool shop, delivering the right tools and advice for our customers, who are building the future! We are the first choice for trade quality tools and best of all, most of our nationwide stores are locally owned and operated.
In 2020, we were proud to join the Metcash group, alongside brands such as IGA, Mitre 10 and Home Timber and Hardware (just to name a few). While continuing to operate as separate entities, we are working together on opportunities that generate long-term growth and value for the independent sector. Join us, and you are joining the biggest and the best in the industry!
Our operating model is one that respects and invests in our team and customers. We live by our values- One Team, Own it & Get it Done, Customer First & Be the Difference!
We also offer:
- Competitive wages, with a Monday-Friday roster
- Ongoing product training in market leading brands like Bosch, Makita, Milwaukee, and many, many more
- Commitment to ongoing job security, development, and growth
All that is left to do is to apply to join the Total Tools team!
Total Tools is a proud equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All hiring decisions are based upon skills, qualifications, and merit.
Only applicants with valid working rights in Australia will be considered for this position.
We vet all employer accounts and do our best to keep job ads safe, but scams can still occur. Be cautious when sharing personal information — never provide financial details or make payments during the application process. For extra security, use the Apply button on our site when proceeding.
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