Field Service Technician
- Perform hands-on mechanical service work in the field to Metso customers.
- Provide technical liaison services between customers, product divisions and sales personnel.
- Complete field machine inspections and prepare post site reports.
Introduction to the role
We are seeking a Field Service Technician to join our Service Operations Support team. This role combines hands-on mechanical work with technical problem-solving and customer support between the client, product division and our sales team. Your role plays a crucial part in performing and coordinating service activities relating to our machines, spares and wears - keeping our clientsoperating at full capacity.
This position is located in Mackay, and you will report to the Field Service Manager - East.
Main responsibilities
- Complete field machine inspections
- Provide hands-on mechanical service work in the field to Metso customers
- Provide technical liaison services between customers, product divisions and sales personnel
- Perform technical evaluations and analyse equipment and machine component failures
- Understand drawings and schematics to ensure correct processes are followed
- Supervise and oversee Field Service projects on customer sites
- Escalate questions and analysis to Technical Support and Engineering
- Support quotation work by providing scope of work, initial planning and costing information
- Promote products and services to customers
- Prepare post site reports, timesheets and expenses after site visits
- Promote Technical Support value add and support Technical Support Teams
- Some Interstate and some international travel may apply. This role comes with some physical work requirements.
To succeed
Essential
- A Mechanical trade qualification from college or technical school, OR• Three to six years relevant experience and/or training• Demonstrate understanding and compliance to safety regulation and standards
- Physically fit and able to pass a medical, with no site restrictions to perform duties
- Excellent communication and interpersonal skills
- Ability to read and interpret mechanical schematics
- Ability to travel within short notice
- Understanding operating and maintenance instructions, and procedure manuals
- Ability to read and understand a variety of written instructions
- Ability to complete basic engineering calculations such as basic algebra, geometry etc.
- Provide standard hand tools applicable to task
- Current driver’s license
Desirable
- Basic rigging and dogging understanding
- Ability to write routine reports and correspondence (Word, Excel)
What’s in it for you
- A work environment where safety — both physical and mental — is always the number one priority
- Competitive base salary reflective of your experience, plus an annual incentive program
- Additional Annual Leave benefit for all permanent and maximum-term employees
- Gender-neutral paid parental leave — 18 weeks at full pay
- Paid Volunteer Leave to support the causes you care about
- Active Social Club, company-wide events and family-focused activities
- Comprehensive medical benefits, including discounted health insurance for you and your family
- Company-provided Salary Continuance insurance
- Career development & education assistance to support your technical and leadership aspirations
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Skills
0 of 19 matchedLicenses & certifications
0 of 3 matchedMetso Outotec