Service Delivery Team Lead - Gympie & Kingaroy

Service Delivery Team Leader – Home Care

Location: Zion - Gympie, QLD
Position: Full Time (office based) - requires regular travel between Gympie and Kingaroy Home Care sites
Remuneration: $41.39 p/hour + Super + Salary Packaging + Employee Discounts and Benefits

Lead a team. Make an impact. Deliver care that truly matters.

At Lutheran Services, we support our clients to live with dignity, independence and choice. We’re seeking an experienced and people-focused Service Delivery Team Leader to support the Service Manager in guiding our Home Care Support Worker team and ensuring every client receives high-quality, person-centred care.

This is your opportunity to combine leadership, operations and purpose in a role where what you do every day genuinely matters.

About the Role:

As a Service Delivery Team Leader, you’ll lead and support a team of Support Workers, focusing on their roles, duties and day-to-day responsibilities in delivery high quality Home Care services.

Working closely with the Service Manager and wider care team, you’ll ensure services are well-coordinated, compliant, and aligned to each client’s individual needs - all while building a positive and high-performing team culture.

Key Responsibilities:

Lead and support your team

• Coach, mentor and develop Support Workers
• Foster a collaborative, engaged and high-performing team culture
• Support recruitment, onboarding and ongoing training

Deliver high-quality, person-centred care

• Oversee daily operations and assist with rostering, scheduling and workforce planning
• Ensure services align with client care plans and expectations
• Support staff to deliver safe, respectful and professional care

Drive quality and continuous improvement

• Monitor service quality and respond to client feedback and concerns
• Conduct supervision, observations and performance reviews
• Identify and implement improvements to processes and outcomes

Build strong relationships

• Develop trusted relationships with clients, families and internal teams
• Act as a key point of contact for service-related queries and escalations

Ensure compliance and safety

• Maintain accurate documentation and reporting
• Promote a safe working environment and support WHS practices

About You:

You’re a confident and capable leader who thrives on supporting teams and delivering quality care.

You’ll bring:

• Previous leadership experience (within home care, aged care or community services)
• Diploma in Aged Care (or equivalent)
• Strong organisational skills and ability to manage competing priorities
• Experience in rostering, workforce coordination or service delivery
• Excellent communication and relationship-building skills
• A proactive, solutions-focused approach

You’ll also hold (or be willing to obtain):

• National Police Check

Why Join Lutheran Services?

• Be part of a purpose-driven organisation guided by our values of Empowerment, Integrity, Kindness and Innovation
• Join us at an exciting time — we’re on a 5-year growth journey, creating new opportunities, strengthening our services, and investing in our people
• Salary packaging – increase your take-home pay (up to $18,550 tax-free)
• Employee discounts – including health insurance, utilities, retail and more
• Employee Assistance Program – support for you and your family
• Learning & development support – grow your career and leadership capability

Apply Now

If you’re ready to step into a leadership role where you can make a real impact, we’d love to hear from you.

Apply today and help us deliver care that empowers lives. For a copy of the position description please click here.

Apply Now