Customer Support Administrator
- Respond to customer and partner enquiries by phone and email, providing professional, empathetic service.
- Coordinate deliveries, installations, redeliveries, changeovers and returns across customers, installers, transport teams and distribution centres.
- Maintain accurate orders, inventory movements and records in ERP systems, and identify opportunities to improve processes.
- Free Onsite parking and supportive team culture
- Enjoy discounts on all Winning Group plus other retailers
- Join a proudly Australian owned, family operated business
At Winning Group, we don’t just deliver products; we deliver Legendary Care. As a fourth-generation, family-owned Australian business, we’re powered by people who take pride in doing things better, faster and smarter every day.
We’re now looking for a Customer Support Administrator to join our Winning Services team at our Kemps Creek Distribution Centre. This is a pivotal role for someone who thrives on coordination, communication and solving problems in a fast-paced logistics environment.
The Details:
- Permanent full-time position
- Onsite role based at our Kemps Creek NSW Distribution Centre
- Monday to Friday | 9:00am – 5:00pm
The Opportunity
Reporting to the Customer Support Team Leader, you’ll be the central point of contact connecting customers, installers, 3PL partners and internal teams across our national operations. You’ll ensure deliveries, installations and returns run smoothly while delivering exceptional service every step of the way.
What You’ll Be Doing
- Responding to customer and partner enquiries via phone and email with professionalism and empathy
- Scheduling and coordinating deliveries, installations, redeliveries and changeovers
- Managing orders, inventory movements and records in ERP systems (Navision/SAP)
- Supporting DCs, transport and installation teams with accurate administration and communication
- Identifying opportunities to improve processes and customer outcomes
What We’re Looking For
- 2–3 years’ experience in customer support, administration, logistics or service coordination
- Strong communication skills and a genuine customer-first mindset
- High attention to detail with data entry and system accuracy
- Confidence working in fast-paced, high-volume environments
- ERP system experience (Navision or SAP) highly regarded
Why You’ll Love Working With Us
- Real career progression: we promote from within
- Retail, travel, wellness and entertainment discounts
- Access to our Employee Wellbeing Program, which provides free, but limited, access to GP and psychology appointments
- Be part of a fun, inclusive, diverse team that genuinely cares
Curious to see what we’re all about?
Check us out at ****************.au, Instagram, Facebook and YouTube.
We welcome applicants from all backgrounds — join Winning Services and grow your career with a national leader!
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Skills
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