Service Desk Coordinator
- Coordinate between clients, technicians, engineers, suppliers and Managed Service Providers.
- Manage Service Desk tickets from logging through to resolution.
- Provide Level 1 technical support and escalate complex issues.
Job description
Service Desk Coordinator | Melbourne - Near Tullamarine Airport
Want to be in the thick of the action, work with a great technical team and enjoy a short commute?
A leading communications and technology contractor is looking for a Service Desk Coordinator to join its team near Tullamarine Airport.
This is a great opportunity for someone from an IT Support, Service Desk or technical coordination background who wants to step into a broader role across service delivery and technical operations.
Why Consider It?
- Step up from IT Support into Service Delivery & Technical Operations.
- Work with Engineers & Technicians across real-world technology infrastructure.
- Career Progression into Service Delivery, Technical Coordination or Operations.
- 5 days on-site near Tullamarine Airport with parking provided.
- $80K–$90K + Super.
The Role
Reporting to the Service & Systems Manager, you'll be at the centre of the operation, coordinating between clients, technicians, engineers, suppliers and Managed Service Providers.
You'll:
- Manage Service Desk tickets from logging through to resolution.
- Provide Level 1 technical support and escalate complex issues.
- Coordinate technicians, suppliers and external service providers.
- Assist with preventative and corrective maintenance.
- Maintain service records, procedures and documentation.
- Ensure tickets are progressed within agreed SLA requirements.
- Support out-of-hours service coordination when required.
- Work with Operations and Engineering to improve service delivery.
What We're Looking For
- IT Support, Service Desk, service coordination or similar experience.
- Strong troubleshooting, organisation and communication skills.
- Experience with ticketing/service management systems — Jira preferred.
- Strong Microsoft Office skills.
- A proactive, customer-focused approach.
- Someone who wants to build a career beyond traditional IT support.
This is an excellent opportunity for someone in IT who likes to be in thick of the action!
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Skills
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