Guest Service Agent
- Assist with check-in and check-out processes to ensure a smooth guest experience.
- Respond to guest queries with warmth and professionalism while maintaining accurate guest records.
- Collaborate with Housekeeping and other departments to ensure service excellence.
Lancemore Crossley St. Melbourne
Guest Service Agent – Lancemore Crossley St.
Full-time opportunity | Boutique hotel in Melbourne’s free tram zone | Access exclusive staff benefits
We’re looking for a warm, personable and proactive Guest Service Agent to join our Front Office team at Lancemore Crossley St., a design-led boutique hotel in the heart of Melbourne’s theatre district. If you love hospitality and genuinely enjoy helping others, this is your chance to be part of a small, supportive team that prides itself on authentic guest experiences.
About the Role
- Assist with check-in and check-out processes, ensuring a smooth guest experience
- Respond to guest queries with warmth and professionalism
- Provide local knowledge and information on hotel services and amenities
- Maintain accurate guest records and ensure all bookings are correctly recorded
- Answer emails and phone calls promptly and courteously
- Support breakfast service and our very popular Hosted Hour
- Support the team with day-to-day administrative and front desk tasks
- Collaborate with Housekeeping and other departments to ensure service excellence
- Help resolve guest concerns quickly and effectively
- Contribute to a positive team environment that delivers memorable experiences
About You
- A natural people person with a warm, professional communication style
- Strong attention to detail and the ability to juggle multiple tasks
- Experience in a similar role is ideal, but a great attitude is more important
- Comfortable with technology – experience using hotel systems is a plus
- RSA preferred; barista/bar experience also welcomed
What’s in it for you?
- Work with a wonderful, like-minded team
- Be part of a highly regarded boutique hotel group with a growing national footprint
- Work at our vibrant Melbourne CBD property, easily accessible by public transport (with discounted parking available)
- Access our exclusive benefits program with staff discounts, wellbeing perks, and even a paid day off on your birthday!
About Us
Located in the laneway heart of Melbourne’s cultural precinct, Lancemore Crossley St. features 112 beautifully designed suites, a rooftop terrace with sweeping city views, and a welcoming art-deco lobby bar.
As part of Lancemore Hotels, a leading Australian boutique hotel group, we are proud to offer authentic hospitality with heart. We value fun, care, performance and growth – and we love developing and promoting talent from within.
www.lancemore.com.au/crossley-st
Apply Now
Applicants must have valid Australian working rights.
Our Values
Fun | Authentic Hospitality | Caring | Ownership Mindset | Performance | Growth
Follow us on LinkedIn
We vet all employer accounts and do our best to keep job ads safe, but scams can still occur. Be cautious when sharing personal information — never provide financial details or make payments during the application process. For extra security, use the Apply button on our site when proceeding.