Casuarina, WA - Member Service Assistant Full Time/Part Time

POSITION SUMMARY

Actively greets members, verifies membership card, maintain entry/exit count records. Provides high level of member service and performs warehouse safety and security checks. Checks member receipts at exit and thanks member.

Job Duties/Essential Functions

• Conduct hourly building safety and security checks
• Walk the building and perimeter
• Correct safety and security problems encountered, such as spills, trip hazards and blocked exits
• Fill out reports and shows results to the duty manager
• Attend warehouse safety meetings
• Welcome members entering the warehouse
• Approach, smiles, makes eye contact and greets
• Verify membership card. Offers cart, removing rubbish if necessary to all members
• Keep entrance/exit area clean.
• Click a handheld counter to members entering and exiting the warehouse
• Report half-hourly counts to Front End Supervisor and records counts on weekly reports
• Monitor building access
• Report arrival of armoured transport vehicle to duty manager
• Discretely observe armoured deposit pickup, jewellery and register drawer set up and pick-up while holding panic button
• Greet exiting member and check backpacks, lunch pails, briefcases, strollers, etc. at exit
• Check accuracy and validity of member’s receipts and compares to merchandise
• Arrange speedy assistance for any member correction or concern
• Deface receipt with hole puncher 
• Provide and arranges prompt and courteous member service
• Directs members to product and service locations
• Enlist assistance for loading, shopping, etc.
• Dry off wet carts
• Watch after hour exit door discretely from private vehicle and reports door area status by 2-way radio before doors can be opened for employees
• Drive building perimeter for security checks
• Watch closing managers leave
• Reports suspicious activity to duty manger and calls policy if necessary

Ability to operate vehicles, equipment or machinery

• Counter, personal vehicle, trolley

Qualifications (Costco-specific or industry specific skills that candidates should possess):

• Education/Training: High School certificate or higher
• Licenses/Certifications: Responsible Service of Alcohol (state specific), drivers licence
• Experience/Skills: None

* If successful, you will be required to undertake role & department specific training within specified timeframes