Travel Operations & Ticketing Specialist | Brisbane

Come and use your ticketing expertise and fares knowledge in a unique operations support role

The Company

• Stepping into this global travel company, you'll open the door to a long and successful career
• Be part of an innovative company that is at the forefront of the AI transformaton and have the opportunity to work across a range of departments and projects

The Role

Serving as the Subject Matter Expert (SME) for global ticketing your day to day duties will range from

• Managing escalated and complex ticketing operational issues
• Acting as the technical lead for automation projects including AI integration
• Supporting stakeholders across multiple business functions including Account Management and implementation teams.
• Identify opportunities to streamline processes and improve efficiencies

The Perks

• Strong salary on offer + incentives based on team performance
• Long term career progression
• Ongoing training and development
• Access to discounted travel
• Modern and centrally located office, close to all forms of public transport

What Do you Need

This is not another Fares & Ticketing role you will need:

• Exceptional fares knowledge & manual ticketing skills is a must
• Strong GDS skills preferably across multiple systems - Sabre, Galileo & Amadeus
• An in-depth knowledge of the end-to-end ticket cycle, including BSP, complex exchanges, and refunds.
• Background in airline technical support highly desirable
• Previous experience working across projects involving NDC content and GDS systems.