Senior Account Manager

• Manage a portfolio of key NSW clients, delivering a seamless customer experience
• Identify opportunities in your patch, shape client outcomes & hit sales targets.
• Experience within an MSP/Systems Integrator, with service-led engagement skills.

Brennan. Where true performance thrives. 
At Brennan, we believe that how technology is delivered is every bit as important as what the technology is. We focus on creating real and relevant value for customers with solutions that fit their specific needs and always reflect their true interests. 

It’s a claim backed by our True Performance System – a way of working engineered to get us closer, and deliver better, for our customers and their actual experience of technology. 

Why join Brennan 
True performance for our customers starts with a true belief in our people. 
It’s why we’ve structured our business to help our teams, and their talents, shine bright. It's why we’ve created a workplace where people of all backgrounds, beliefs and experiences are welcomed and empowered. And it’s why we’ve built an organisation where real innovation makes a genuine impact and generates true rewards for our team members. 

True rewards 
In addition to competitive remuneration, Brennan offers extensive benefits, including:

• Training and certification bonuses.
• Culture Awards that recognise excellence.
• Brennan Daredevils – our annual, all-expenses paid trip awarded to our top performers and outstanding contributors.
• Vibrant, fun social activities.
• Discounted hardware and software. 
• An environment that embraces learning and development.

The Role
Manage a portfolio of key clients across NSW, ensuring they receive a seamless experience at every interaction. 

This role is centred around delivering an exceptional customer experience while driving long-term customer retention and portfolio growth.

What you will be doing:

• Leading Strategic Relationships: Nurture, manage and grow partnerships with your key clients, delivering solutions that make a real impact.
• Drive Innovation & Growth: Collaborate with talented internal teams to identify new opportunities, shape business outcomes, and achieve sales targets.
• Empower Digital Transformation: Be at the forefront of Infrastructure, AI & Cloud technology, helping clients evolve and succeed.
• Drive Customer Experience: Deliver best-in-class account management to ensure high client satisfaction
• Strategic Bid & Solution Leadership: Manage bids end-to-end, partnering with presales, delivery and leadership teams to develop tailored, customer-centric solutions.

What skills and experience you'll bring:

• 8+ years of success in IT Account Management, Client Partnership or a similar position.
• Strong background of driving revenue growth, expanding strategic accounts and consistently exceeding sales targets.
• Proven ability to lead complex, enterprise-wide IT and telecommunications engagements across diverse client environments.
• Skilled in consultative selling, building trusted relationships and translating customer challenges into solutions.
• Experience operating within and Managed Services Provider, Systems Integrator or outsourced delivery environments, with a strong understanding of service-led customer engagement.

Note: As part of our hiring process, you will be required to undertake a National Criminal History Check.

Brennan is an equal opportunity employer.