Client Services Officer
- Welcome clients and their pets, manage waiting rooms, and handle high volumes of calls and emails in a busy veterinary hospital.
- Coordinate appointments and liaise with clients, clinical staff and third parties; process payments and insurance claims.
- Work six 10-hour shifts per fortnight, including fortnightly weekend shifts, with availability for shifts between 6am and 2am.
- 10 hour shifts available between 6am - 2am.
- Structured hands on training and guidance to do your job
- Fantastic shift penalties and opportunity to grow your experience
Part time client services officer.
Must be available between 6am - 2am Mon/Tues/Thurs/Fri and every second weekend
The Small Animal Specialist Hospital (SASH) is the largest veterinary hospital in the Southern Hemisphere, offering 24/7 specialist and emergency services across Australia. At SASH, we are committed to delivering the highest standards of veterinary care – made possible by compassionate, motivated people working in a supportive, collaborative environment.
We're currently seeking a Client Service Officer to become the welcoming face and first point of contact for clients and their beloved pets. If you're passionate about customer service, love animals and thrive in a dynamic, fast-paced environment – we want to hear from you!
About the Role:
This is not your average reception role — working at SASH you'll be part of a fast-paced, 24/7 emergency and specialist hospital where every day presents new challenges and the opportunity to make a real difference.
- Front of house duties (e.g. greeting clients and managing waiting rooms)
- Managing a high-volume calls and emails across multiple systems
- Coordination and booking appointments across various departments
- Act as a liaison between clients and clinical staff
- Handling of cash, EFTPOS and other payments, including processing insurance claims
- Request results, samples, and documentation from third parties
Part time will operate on a 6 shifts per fortnight including every second weekend as per below:
- Saturday and Sunday (fortnightly): 12pm – 10pm
- Thursday and Friday: 12pm – 10pm
- Monday and Tuesday: 10am - 8pm
Please note, shift structure can be subject to change that may require future flexibility to support hours between 6.00am - 2.00am.
About You:
As a successful applicant you will be a team player with a proactive mindset, ready to take on a role that is both challenging and deeply rewarding.
You thrive in a busy environment and are passionate about providing a high level of service to both clients and their pets.
- At least 2 years' experience in a high-volume reception or administrative customer facing role.
- Ability to commit to 10 shift structure with hours anywhere between 6am - 2am
- Excellent communication skills – both verbal and written
- Strong initiative and ability to prioritise tasks in a busy environment
- A natural ability to stay calm and empathetic, even under pressure
- A passion for animals and delivering outstanding customer service
Why Join SASH?
- Competitive hourly rates and fantastic shift penalties!
- Excellent work life balance and roster flexibility.
- Great opportunities to grow your career in the near future
- Work alongside a supportive team with hands on training provided.
If you feel this is the role for you, please apply with your CV and cover letter by clicking “Apply Now".
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