Waiting List Officers - Planned Surgery (multiple positions available)

Job Description:

Multiple Waiting List Officer positions available!

• Excellent benefits including salary packaging
• Fitzroy Location
• Challenging and rewarding work environment

About the Role
The Waiting List Officer is accountable for the management of patients on the Planned Surgery Waiting List from a clerical perspective within the guidelines of the Department of Health Planned Surgery Access Policy. They provide efficient administrative support within the team and work closely with the Surgical Liaison Nurses to ensure patients are safely prepared for their elective procedure

• Receive and process waiting list forms from specialist clinics, private rooms and other areas of St Vincent's within stipulated time frame as per DHHS Elective Surgery Access Policy
• Accurately create, record and update the Waiting List Screen on Patient Administration System (PAS) as required
• Contact patients and schedule admission for procedures
• Schedule any appointments, that may include preadmission clinic, anaesthetic clinic, perioperative medicine unit (PMU) clinic and any associated investigations as requested by the SLN or unit

Positions available:

1. Waiting List Officer - Breast, Endocrine and Colorectal: permanent, full time 38 HPW

2. Waiting List Officer - Reliever Position: fixed term (until June 2027), full time 38 HPW (Monday - Friday)

3. Waiting List Officer - Endoscopy: permanent, full time 38 HPW

Your application for this role will be considered across all three available positions. Our Planned Surgery team will progress suitable applicants to the interview stage and, following the interview process, determine the position that best aligns with your skills, experience and suitability.

Classifications for this position will range from HS1 - HS17 ($58,442 - $64,610 per annum) with an hourly over award of $4.47.

Your Contribution
• Relevant experience in administration in a healthcare role
• Experience with patient administration systems
• Working knowledge of Microsoft office including Outlook, Word and Excel
• Current National criminal history check, or willing to obtain

What we Offer
• A focus on wellbeing initiatives, with regular events and programs
• Confidential, solutions-focused employee counselling
• A healthy work/life balance encouraged. Full-time employment comes with a monthly Accrued Day Off (additional day off per month!)
• Ability to join Fitness Passport - Your pass to an extensive choice of fitness facilities
• Salary Packaging – Increase your take home pay!
• In the heart of Fitzroy, CBD at our doorstep, close to some of Melbourne’s best cafes, public transport and lots of carparks
• Discounts and Promotions always available through our Foundation
• Regular opportunities for professional development to assist you to reach your career goals
• Culture of continuous improvement

About Planned Surgery Management Team
The Planned Surgery Management Team coordinates the care of those patients that are on the St Vincent’s Hospital elective surgery and endoscopy waiting list in accordance with the Department of Health and Human Services (DHHS) Planned Surgery Access Policy. They are responsible for the case management and coordination of care for patients from when they go on the surgical waitlist until they are scheduled and have their procedure.

Working at St Vincent’s
St Vincent’s Hospital Melbourne (SVHM) is a leading teaching, research and tertiary health service. SVHM provides a diverse range of adult clinical services and is driven by values of Compassion, Justice, Integrity and Excellence.

Application
Please attach your resume and cover letter to your application.

Contact: Chantelle Robinson - Operations Manager Planned Surgery

Shortlisting for this position will commence immediately. We encourage you to apply promptly as the advertisement may close early should a suitable applicant be sourced.
We encourage applications from people of all backgrounds and abilities. Inclusion is essential to our mission and diversity reflects the community we serve.
Please visit our website, for further information regarding our Aboriginal and Torres Strait Islander Employment at SVHM.
SVHA has a duty of care under work health and safety legislation to eliminate and/or control the risk of transmission of vaccine preventable diseases in healthcare settings. You may therefore be required to undergo mandatory immunisations/vaccinations (including flu vaccinations).
This position is subject to a Victorian government direction regarding vaccination against COVID-19. Successful applicants must meet these vaccination requirements. Please contact us if you would like to know more.

Closing Date:

8 October 2026 11:59pm

Reconciliation Action Plan:

At St Vincent's we acknowledge the importance of creating a work environment that is welcoming, safe, equitable and inclusive for Aboriginal and/or Torres Strait Islander Employees. As part of our Commitment to Reconciliation and Closing the Gap in employment related outcomes, we encourage applications from Aboriginal and Torres Strait Islander Peoples.

For further information, visit *********************************************** or get in contact at *****************************

View Reconciliation Action Plan

Code of Conduct:

View Code of Conduct