Customer Success Manager
- Join a rapidly scaling AI company transforming document management.
- Drive customer adoption and engagement for enterprise clients.
- Lead onboarding and implementation for a diverse customer base.
About the job
Customer Success Manager – High-Growth AI Scale-Up
A rare opportunity to join a rapidly scaling AI company that’s transforming how global organisations work with complex documents and contracts. Backed by leading international investors and recognised as one of the world’s most promising AI innovators, this team is reshaping an entire industry and expanding fast across 60+ countries.
We’re looking for a Customer Success Manager who is passionate about building relationships, driving adoption, and helping enterprise clients unlock real value from cutting-edge technology.
This is a global-facing role supporting a customer base that spans top-tier professional services firms, major corporates, tech scale-ups, manufacturers, retailers, and more.
What You’ll Do
- Own and deliver an exceptional customer experience across a sophisticated AI product suite.
- Facilitate a seamless handover from pre-sales to post-sales, working closely with Product Specialists and Sales.
- Lead onboarding, implementation, and rollout programs for customers ranging from mid-market teams to global enterprises with thousands of users.
- Become a product expert and trusted advisor, ensuring strategic adoption and ongoing engagement.
- Build proactive deployment and change-management strategies tailored to each customer’s objectives.
- Partner with Sales to identify account growth opportunities through expansion, upsell and cross-sell.
- Act as the voice of the customer internally—sharing insights with Product, Engineering and Technical Operations.
- Hold product demonstrations and run training sessions across varied user groups.
- Analyse customer data to drive engagement and improve customer outcomes.
- Protect and grow the customer base through strong relationship management and high renewal rates.
- Travel domestically and internationally to strengthen customer partnerships.
What We’re Looking For
- Bachelor’s or Master’s degree (ideally in a scientific or analytical discipline).
- Highly organised, proactive and comfortable owning multiple projects at once.
- Exceptional communication skills—clear, confident and customer-centric.
- Strong problem-solving mindset and detail orientation.
- Ability to learn complex software quickly and translate technical concepts for non-technical users.
- Comfortable presenting to a range of audiences, from end-users to senior stakeholders.
- Thrives in a fast-paced, innovative environment.
- Natural relationship-builder with a passion for customer success and value creation.
Why This Role?
✔ Work with some of the most recognisable brands across the world.
✔ Be part of a global success story in an industry going through rapid transformation.
✔ High visibility, high impact role within a fast-growing AI scale-up.
✔ Significant career growth opportunities as the company continues to expand
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Skills
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