eCommerce Specialist

About the Opportunity

Ever found yourself shopping online, frustrated by confusing navigation, irrelevant search results or products that are impossible to find? And thought, “I could make this so much better!”

We're looking for a hands-on eCommerce Specialist who thinks exactly that way. Joining our Digital Experience & eCommerce team at Total Tools, you'll turn customer insights into smarter onsite search, better product discovery and engaging online campaigns. Working alongside our Marketing, Creative and Merchandise teams, you'll see your ideas come to life and make a real difference to how customers shop online.

Based at our Heatherton office, you'll enjoy the flexibility of hybrid working (3 days in the office, 2 days from home), plus the convenience of free onsite parking.

What you’ll be doing

• Optimise onsite search results and product rankings.
• Improve category pages, navigation and product discovery.
• Merchandise products across search, homepage and category pages.
• Support online campaigns, promotions and seasonal launches.
• Analyse customer behaviour, search trends and sales performance.
• Identify opportunities to improve search results and drive upselling.
• Collaborate with Marketing, Creative and Merchandise teams.
• Support A/B testing and ongoing website improvements.

You’re Likely a Match If You have

• 2–3+ years of hands-on eCommerce experience, ideally in fast-paced retail environment.
• Experience in onsite search, digital merchandising or website optimisation.
• An understanding of retail trading and omnichannel shopping experiences.
• Strong analytical skills and a curiosity about customer behaviour.
• Familiarity with eCommerce platforms such as Shopify or Adobe Commerce/Magento.
• Exposure to search tools such as Algolia, Coveo or Bloomreach is a plus.
• Good Excel skills, attention to detail and a collaborative mindset.
• The ability to adapt and thrive in a fast-moving retail environment.

What’s on offer

We’re proud to offer a workplace that supports your well-being, growth, and belonging:

🏖️ Extra Leave: Enjoy a 5th week of annual leave, 2 well-being days, plus 1 volunteer day annually
📚 Career Growth: Endless learning and development opportunities
👶 Parental Leave: 12 weeks of gender-neutral paid leave for primary carers
🌈 Inclusive Culture: Bronze Employer for LGBTQ Inclusion
⚖️ Neutral Pay Gap: Gender pay gap under 5% (WGEA 2024–2025)
🧠 Mental Health: Gold accreditation by Mental Health Australia
🏡 Flexibility: Flex Ready and Family Friendly Workplace accredited

About Us

At Total Tools & Hardware Group (Part of Metcash), we’re more than just a group of hardware and tool retailers — we’re a national network helping build stronger communities.

Backed by trusted brands like Mitre 10, Total Tools, and Home Timber & Hardware, TTHG supports independently owned, joint venture, and company-owned stores across Australia.

With a strong focus on local ownership and expert advice, we give tradies, builders, and DIYers the edge they need to tackle any job — big or small. Whether it’s trade-quality tools from Total Tools or reliable hardware from Mitre 10 and HTH, TTHG is the powerhouse behind the stores that keep Australia building.

This role is being managed directly by our internal Talent Acquisition team. We respectfully request that recruitment agencies do not submit profiles or make contact regarding this opportunity.

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