Technical Support Specialist - Scientific Instrumentation
- Provide advanced remote technical support for scientific laboratory instrumentation.
- Troubleshoot instrument faults and perform root cause analysis.
- Support customers and internal service teams with complex technical enquiries.
About the Company
KE Select is partnering with a global leader in the life sciences industry to recruit a Technical Support Specialist to join their National Service team based in Sydney.
This is an exciting opportunity to join a highly respected organisation supporting laboratories across research, pharmaceutical, biotechnology, healthcare, food & beverage and environmental sectors throughout Australia.
About the Role
Working alongside Support Coordinators and Field Service Engineers, you'll provide advanced technical support for a broad portfolio of scientific laboratory instrumentation.
You'll troubleshoot complex instrument faults, diagnose technical issues and provide expert support to scientists, laboratory personnel and internal service teams. This is not a field-based position, but it offers a genuine career pathway into a Field Service Engineer role for someone looking to grow within a global organisation.
Key Responsibilities
- Provide advanced remote technical support for scientific laboratory instrumentation.
- Troubleshoot instrument faults and perform root cause analysis.
- Support customers and internal service teams with complex technical enquiries.
- Interpret technical documentation, service manuals and instrumentation specifications.
- Manage technical priorities while delivering outcomes within service and project timelines.
- Maintain accurate technical documentation and service records.
About You
You'll ideally bring:
- A tertiary qualification in Science, Mechanical Engineering, Biomedical Engineering or a related discipline.
- Experience supporting, servicing or troubleshooting scientific, analytical or medical instrumentation.
- A solid understanding of laboratory instrumentation, including mechanical systems, fluidics and pneumatics.
- Strong technical fault-finding, analytical and problem-solving skills.
- Experience working within service or project delivery timeframes while managing competing priorities.
- Excellent communication skills with the ability to confidently support scientists, laboratory personnel and internal engineering teams.
- A collaborative, customer-focused approach with a passion for solving technical challenges.
What's on Offer
- Join a global leader in the life sciences industry.
- Office-based role with genuine career progression.
- Comprehensive product training and ongoing technical development.
- Work with market-leading scientific instrumentation.
- Supportive team culture with excellent long-term career opportunities.
How to Apply
Click Apply Now to submit your resume in Word format.
For a confidential discussion, please contact Ruby at KE Select on 0481 200 171.
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