Customer Service Manager
- Lead and develop a high-performing customer service team.
- Manage customer escalations and ensure service excellence.
- Coordinate product launches and oversee warranty claims.
Customer Service Manager
Talent Matters
- Exceptional consumer goods co. with global presence
- Full time in office, Macquarie Park location, with on-site parking and close to transport
- Salary $100-120K plus Super
Join a leading global organisation operating within the consumer product goods sector, supporting a diverse portfolio of well-known brands across Australia and New Zealand.
This is a newly created leadership role responsible for building, developing, and leading a high-performing customer service team. You will play a critical role in supporting sales operations, enhancing customer experience and ensuring service excellence across multiple channels and markets.
This position is ideal for a hands-on leader who enjoys balancing team development, operational delivery, and cross-functional collaboration.
KEY ACCOUNTABILITIES
- Lead, coach, and develop a team of customer service specialists to deliver high-quality support
- Manage customer escalations through to resolution, ensuring strong service outcomes
- Establish, track and optimise team KPIs to drive performance and accountability
- Support the team with day-to-day operational workload during peak periods
- Act as the key liaison between Customer Service, Sales teams and Category Managers
- Deliver reporting and insights across sales data, brands and product categories
- Coordinate seasonal product launches in collaboration with internal stakeholders
- Maintain pricing accuracy across key accounts and ensure adherence to contractual agreements
- Oversee warranty claims and returns processes
- Lead continuous improvement initiatives across customer service processes and systems
- Manage ad hoc projects to support business growth and operational efficiency
SKILLS & EXPERIENCE
- 3 years in a Customer Service Manager role
- Background in wholesale or product-based environments preferred
- Intermediate to advanced Excel skills
- SAP experience essential
- Strong communication and stakeholder engagement skills
- Excellent organisational skills with strong attention to detail
- Team-oriented approach with a collaborative mindset
WHY JOIN
- Opportunity to build and shape a new team within a growing business
- Work across a diverse and exciting product portfolio
- Be part of a collaborative and high-performing leadership team
- Full time in office, on-site parking, modern office environment
- A role with genuine impact and scope to make it your own
How to Apply:
If this is of interest and you’d like to be part of a team where you can make a genuine impact, then apply now!
Candidates must have unrestricted working rights in Australia to be considered.
Apply for this position now!
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