ICT Support Technician
- Provide day-to-day technical support across retail and repair operations.
- Diagnose and resolve software and hardware compatibility issues.
- Assist with the maintenance and administration of the company website.
Are you passionate about technology and problem-solving? Do you enjoy providing hands-on technical support in a fast-paced retail and repair environment? Join our growing team and build your career in ICT support.
About Us
Phone Planet is a leading mobile phone repair and accessories business, committed to providing professional on-site mobile phone and tablet repair services, as well as high-quality products covering a wide range of smartphone and tablet accessories.
We operate under multiple well-established brands including Sky Mobile, Dr. Mobile Express, and iTech Planet, and support both retail operations and technical repair services across our stores.
About the Role:
This is a full-time position. We are seeking an ICT Support Technician to provide day-to-day technical support across our retail and repair operations. The role is essential to ensuring the stability, efficiency, and security of our ICT systems.
As an ICT Support Technician, you will:
- Install, configure, troubleshoot and maintain operating systems, software applications and device management tools across company computers, mobile devices and tablets, including iOS and Android systems.
- Diagnose and resolve software and hardware compatibility issues across computers, mobile devices, tablets and related ICT equipment.
- Provide technical support and respond to client and internal staff enquiries regarding hardware, software, device functionality and system performance.
- Determine appropriate software, hardware and technical requirements and implement practical solutions to ICT-related problems.
- Diagnose and resolve connectivity, network and system access issues affecting company computers, mobile devices, POS terminals and other ICT equipment.
- Support device functionality through authorised software installation, system configuration and fault resolution in line with company and regulatory requirements.
- Perform virus and malware detection and removal, basic cybersecurity checks and system security updates.
- Assist with the maintenance and administration of the company website, including monitoring functionality, updating content and identifying potential security vulnerabilities.
- Provide technical support for company ICT equipment, including POS terminals, printers, modems, repair equipment and desktop PCs.
- Maintain accurate records of technical issues, troubleshooting steps, solutions and system changes, and liaise with external ICT service providers where required.
About You:
- At least 1 year of relevant experience in ICT support, helpdesk, or technical support roles
- A Diploma or higher qualification in Information Technology, Computer Systems, or a related field is strongly preferred
- Sound knowledge of computer hardware, operating systems, and common business software
- Ability to troubleshoot technical issues independently and efficiently
- Strong communication skills with the ability to explain technical issues to non-technical users
- Well-organised, detail-oriented, and capable of managing multiple tasks
- A current/valid police check or willingness to obtain one if successful
What We Offer:
- Competitive salary with bonus incentives
- Comprehensive training and development opportunities
- A supportive and friendly work environment
- Long-term career progression within a growing business
- Discounts on products and services
If you’re ready to take your career to the next level and work with us.
If your passionate about customer service and want to build a career with us, hit Apply Now!
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