Restoring Team Leader - Northeast Melbourne
- Lead the North East Response Team, providing day-to-day operational oversight, supervision and coaching to practitioners.
- Guide trauma-informed, child-centred and evidence-informed interventions for children and families with complex needs.
- Build stakeholder partnerships and drive service quality, fidelity, reporting and continuous improvement.
Summary
Work within a values-driven, progressive organisation committed to strengthening children and families.
Lead a dedicated multidisciplinary team delivering evidence-informed family services.
Competitive remuneration package with salary packaging benefits available.
About the Opportunity
The Response Team Leader provides day-to-day leadership, supervision and operational oversight of the North East Response Team within MCM's Intensive Children and Family Services portfolio. The role is responsible for supporting practitioners to deliver high-quality, trauma-informed and family-centred interventions that enhance child safety, wellbeing and family functioning. Working closely with internal stakeholders and external partners, the Team Leader drives practice excellence, service performance and continuous improvement while fostering a positive and collaborative team culture. The Team Leader also plays a key role in embedding evidence-informed practice, supporting the implementation of fidelity measures and quality improvement processes to ensure service delivery aligns with program models, contractual requirements and best practice standards.
About you
We are looking for someone who can:
Demonstrate substantial experience working within Child and Family Services, Family Preservation, Child Protection, or related community service settings.
Provide effective practice leadership, coaching and supervision to practitioners delivering complex casework and family interventions.
Apply advanced knowledge of trauma-informed, strengths-based and child-centred practice frameworks.
Demonstrate experience using fidelity frameworks, reflective practice approaches and quality monitoring tools to drive practice excellence, support staff development and ensure high-quality outcomes for children and families.
Develop and maintain strong partnerships with Child Protection, The Orange Door, community organisations and other key stakeholders.
Effectively manage service delivery, reporting requirements, risk management and competing operational priorities in a fast-paced environment.
Essential:
Relevant tertiary qualification in Social Work, Psychology, Community Services, Human Services or a related discipline.
Demonstrated leadership experience within Child and Family Services or a comparable community services environment.
Experience providing supervision, coaching and support to practitioners managing complex family cases.
Demonstrated understanding and application of evidence-informed practice models, fidelity tools and continuous quality improvement processes.
Strong understanding of Victorian child and family service systems and practice frameworks.
Current Victorian Driver Licence.
Screening Criteria:
National Police check
Working with Children check and NDIS Worker Screening check (or ability to obtain)
Valid Victorian Drivers license
Right to Work in Australia
Applications for this role will close on 29 November 2026 /or Applications may close before the deadline, so please apply early. Please include your current resume and cover letter.
Please review the position description to understand more about the role and responsibilities. If you have any needs throughout the recruitment process that have not already been catered for, we encourage you to contact recruitment@mcm.org.au to let us know how we can better support you to apply.
Benefits of working with MCM include:
Diverse and inclusive organisation
Attractive Salary Packaging benefits
Supportive learning and development environment
Culture of continuous improvement
About MCM
MCM is an inclusive and equal opportunity employer with a strong commitment to safety. MCM embraces differences because we know that diversity and inclusion help us to attract, recruit, engage and retain talented people.
We are a leading not-for profit-for-purpose organisation that offer a broad range of services in Disability, Homelessness, Palliative Care and Education.
Our commitment to Safety
MCM is committed to the safety of its clients and employees, taking a zero-tolerance approach to violence within the workplace and abuse, including child abuse and abuse of people with disability. All employees are required to comply with the Child Safe Standards.
Our commitment to Diversity, Inclusion & Equity of Access
At MCM we embrace our differences because we know that diversity helps us to innovate and make the biggest impact possible. Our DEI Strategy supports and drives an inclusive workplace culture. We embrace the learning opportunities that come with authentic commitment to equity of access for all. We particularly encourage Aboriginal and Torres Strait Islander candidates to apply.
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