ServiceNow Lead
- Lead the delivery and continuous improvement of the ServiceNow platform.
- Collaborate with stakeholders and IT teams to enhance customer experiences.
- Manage platform support, enhancements, and vendor coordination.
Perth
IT & Telecomms IT - Other
- Lead the future of our client's ServiceNow Platform
- Work From Home available
- Supportive close-knit environment
The Role
An exciting opportunity has arisen for an experienced ServiceNow professional to lead the delivery, support and continuous improvement of our client’s ServiceNow platform. You’ll work closely with business stakeholders, IT teams and external partners to deliver high-quality solutions that enhance customer and business outcomes.
Key Responsibilities
- Translate business requirements into technical ServiceNow solutions.
- Lead ServiceNow projects from planning through to BAU support.
- Manage platform support, enhancements, upgrades and patching.
- Identify service improvement opportunities through incident and request analysis.
- Collaborate with business and IT teams to deliver seamless customer experiences.
- Coordinate vendors and implementation partners to ensure successful delivery.
- Contribute to governance, documentation, knowledge management and ITIL processes.
- Support licence management and platform optimisation.
About You
To be successful in this role, you will have:
- Demonstrated experience supporting and delivering medium to large ServiceNow environments.
- Strong knowledge of ITSM and ITIL processes.
- Experience with ServiceNow configuration and platform administration.
- Exposure to modules such as ITOM, Discovery, IntegrationHub, CSM or FSM is highly regarded.
- Proven ability to manage stakeholders, vendors and competing priorities.
- ServiceNow certifications (CSA, CIS-ITSM and related certifications) and ITIL certification are desirable.
In return, you will benefit from an organisation where career growth and continuous learning are at the heart of what they do. You’ll have the opportunity to shape your own future within a prime CBD location, close to amenities and public transport links.
Contact
For further information, please contact Lisa Heritage at li***********@*****om.au
Apply Now
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