Facilities Helpdesk

Coordinate maintenance, manage work orders and support the property and facilities teams

Are you an organised facilities helpdesk or maintenance coordinator with experience coordinating maintenance, managing work orders and supporting property or facilities teams? This is an excellent opportunity to join a purpose-driven organisation making a genuine impact across Victoria's housing sector.

We are seeking a Facilities Helpdesk/Maintenance Coordinator to join a well-established property team on a 23 month contract covering long service leave, with a proposed start date of 31 July.

About the Organisation
This community-focused housing provider manages more than 300 properties across Victoria and delivers tenancy services for a diverse residential portfolio, including:

• Transitional housing
• Long-term social housing
• Independent living accommodation for residents aged 55+
• Major housing development projects that will deliver additional social housing homes

  As part of a broader property team, you'll play a vital role in ensuring maintenance requests, contractor works processes are managed efficiently to support residents and stakeholders.

Your new role
Reporting to the Asset Manager, this position sits within the Property Team and provides essential support across maintenance coordination, contractor engagement and facilities helpdesk.You will be the first point of contact for maintenance requests, helping to ensure works are raised, tracked and completed in a timely manner.

• Manage incoming maintenance requests and enquiries
• Act as the first point of contact within the facilities helpdesk function
• Raise and coordinate urgent and reactive maintenance work orders
• Assist with planned maintenance programs
• Liaise with contractors and service providers
• Process invoices and maintain accurate records
• Follow up outstanding works and contractor attendance
• Communicate regularly with stakeholders across metro and regional locations
• Provide general administrative support to the property team

What you'll need to succeed
To be successful, you will ideally have:

• Previous experience in property, facilities helpdesk, maintenance coordination or service administration
• Strong customer service and stakeholder management skills
• Confidence coordinating contractors and managing work orders
• Excellent organisational and time management abilities
• High attention to detail when processing invoices and maintaining records
• Strong communication skills, both written and verbal
• Experience using property, maintenance or facilities management systems will be highly regarded

What you'll get in return

Immediate start opportunity Eastern suburbs location close to public transport Modern office environment Exposure to a significant systems implementation project Potential flexibility to work from home 12 days per week once established in the role Supportive and collaborative property team Convenient access to Box Hill Central and Box Hill Train Station Nearby affordable all-day parking options

Working HoursThis is a full-time position working a 38-hour week, Monday to Friday, with flexibility to work either:8:00am 4:00pm, or9:00am 5:00pm and the possibility of 1-2 days from home once fully trained up

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.
Jessica Thatcher
0386168450
Jessica.Thatcher@hays.com.au
#3008619