Service Advisor - Mercedes-Benz Sydney
- Coordinate customer service bookings and keep clients informed about vehicle servicing, repairs and recommended offerings.
- Communicate vehicle faults and rectifications, obtain parts and labour prices, and prepare invoices and repair orders.
- Resolve complaints and work with workshop and parts teams to deliver an excellent customer experience.
Alexandria, Sydney NSW 2015
Service Advisor | Mercedes-Benz Sydney
As a Service Advisor, you will provide an outstanding experience to our loyal, valued customers by organising service bookings and liaising with guests, costing and invoicing repairs and working closely with the workshop and parts department. Responsibilities will include but not be limited to;
- Communicating vehicle symptoms and fault rectifications to service clients in a manner that can be easily understood
- Obtaining accurate parts and labour prices
- Encouraging our clients towards service offerings where appropriate to their individual motoring needs
- Keeping clients up to date on the servicing of their vehicle
- Handling complaints and ensuring prompt issue resolution
- Preparing invoices and closing allocated repair orders in a timely manner
About you
- Excellent customer service and presentation skills
- Strong organisational skills / follow processes and procedures
- Competency with IT systems / ERA experience a plus
- Calm and efficient / maintain high work standards and accuracy
- Strong relationship-building ability / grow business
- 2+ years Mercedes-Benz or prestige/luxury market services advisors experience
- A valid driver's licence
What's in it for you?
- Competitive salary + Commission + Company vehicle
- Fun & exciting working environment!
- Monday to Friday | NO WEEKEND WORK!
- A chance to work for a luxury brand
About LSH Auto Australia:
LSH Auto Australia is an authorised Mercedes-Benz retail group operating in Sydney, Melbourne and Brisbane. As part of a global automotive retail group, we are committed to delivering exceptional customer experiences and creating a rewarding workplace for our people.
Successful applicants will be contacted by our Hr team within the next 2-3 days.
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