Ratepayer Assistance Officer (Part time)
- Recover unpaid rates and charges by negotiating and maintaining payment arrangements and coordinating debt recovery processes.
- Prepare and lodge legal documentation while ensuring rating services meet legislative requirements.
- Work in a job-share arrangement within the Financial Services team, helping ratepayers find practical solutions.
Ratepayer Assistance Officer (Part time)
Gosnells, Australia
Reference: *******
- Part time (38.5 hours per fortnight)
- Fixed term contract until November 2028
- Generous superannuation (Up to 17%, conditions apply)
- Five weeks annual leave (pro rata for part time)
- Free parking onsite with electric vehicle charging facilities available
- Health and Wellness Program (including free annual skin checks/flu vaccinations, biennial health assessments, seasonal fitness and wellness sessions)
- Discounted membership to our fitness and aquatic facility in Thornlie (Leisure World)
- Access to health fund corporate discount
- Access to on-site gym facility (at the Civic Centre)
- Great location (on Albany Highway, close to Tonkin and Roe highways)
- Hourly rate: $45.83 to $48.58 plus super
About the City
The City serves a diverse community of approximately 145,000 residents. We are a large local government in Western Australia with a reputation for professionalism, innovation and excellence. City employees enjoy a work environment that encourages professional development and promotes a healthy work-life balance.
About this position
We are seeking a proactive and customer-focused professional to join our Financial Services team.
As the Ratepayer Assistance Officer, you will play a key role in the recovery of unpaid rates and charges, including negotiating and maintaining payment arrangements, lodging legal documentation and coordinating debt recovery processes. Working as part of a supportive, close-knit team, you will partner with another Ratepayer Assistance Officer in a job-share arrangement.
This is a varied role that requires a keen eye for detail, strong organisational skills and excellent customer service. You will work closely with ratepayers to find practical solutions while ensuring the City's rating services are delivered in accordance with legislative requirements.
What we are looking for
To be successful you must have:
- Strong customer service and relationship-building skills
- The ability to confidently manage sensitive conversations and negotiate positive outcomes
- Sound analytical and problem-solving abilities
- Excellent attention to detail and accuracy
- Strong organisational skills and the ability to manage competing priorities
- Experience in Local Government administration, particularly within a rating context (desirable)
Essential requirements
- Current Police Clearance (less than three months old)
In return we can offer you
- A competitive salary and additional superannuation contributions
- Opportunities to learn and grow your skills and career
- A supportive and forward-thinking work environment where your contributions shape the community's future.
Ready to apply?
For more information or to apply visit the City's careers site.
For further information, contact Human Resources on *********.
Applications close at 4pm on Thursday 19 November 2026.
The City of Gosnells embraces diversity and encourages applications from Aboriginal and Torres Strait Islander peoples, people from culturally diverse backgrounds, young people and people with disability.
Applications Close: 19 Nov 2026
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