Collections Officer
- Contact customers to negotiate payment arrangements and resolve overdue accounts, including supporting customers experiencing financial hardship.
- Manage inbound and outbound calls, maintain accurate account records, and work with internal teams to achieve positive customer outcomes.
- Meet collection targets while delivering empathetic customer service in a fast-paced, collaborative team.
- Salary on offer $70k plus super
- Based in the Perth CBD - close to public transport
- Monday to Friday 7am - 3.30 pm
Looking for a stable role with a supportive team and genuine career growth?
A growing finance company based in the Perth CBD is seeking an experienced Collections Officer to join their friendly and high-performing team. This is a fantastic opportunity for someone who enjoys customer interaction, problem-solving, and achieving positive outcomes.
You’ll be joining a well-established organisation that works within the real estate finance sector, offering long-term stability, ongoing support, and a positive team culture.
What you’ll be doing:
- Speaking with customers to negotiate payment arrangements and resolve overdue accounts
- Managing inbound and outbound calls in a professional and empathetic manner
- Assisting customers experiencing financial hardship and identifying suitable solutions
- Maintaining accurate account notes and payment records
- Working closely with internal teams to achieve the best customer outcomes
- Meeting collection targets while maintaining excellent customer service standards
What we’re looking for:
- Previous experience in collections, accounts receivable, customer service, or debt recovery
- Strong communication and negotiation skills
- Ability to handle difficult conversations with empathy and professionalism
- Good attention to detail and time management skills
- Positive attitude and ability to work within a fast-paced team environment
- Confidence using multiple systems and managing a busy workload
What’s on offer:
- Perth CBD location
- Monday to Friday 7am – 3.30 pm
- Supportive and social team environment
- Career progression opportunities
- Stable and growing organisation
- Full training and ongoing support provided
If you enjoy working with people, finding solutions, and being part of a collaborative team, we’d love to hear from you.
Apply now or contact Megan at megan@kbhsolutions.com.au or 0412 611 190 for a confidential discussion.
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