Records Manager

Kwinana GP in Kwinana Town Centre WA is a medical practice. As the practice has grown to 6 GPs and a wider range of services, the volume of patient records, record transfers, medico-legal and insurer requests, and compliance documentation has outgrown what reception, and the practice manager can handle alongside their core duties. A dedicated role as records Manager has been created to handle all patients files and records, so clinical and front-desk staff can focus on patient care.

Below are the main responsibilities and duties:

• Manage patient health records in line with healthcare regulations and privacy legislation(s);

• Maintained accurate, up-to-date electronic based medical records;

• Oversee document control processes, including filing, retrieval, and secure storage;

• Answering telephone calls, book patient’s appointments and attend to other inquiries as necessary;

• Liaising with the clinical staff when necessary and manage other front desk duties (i.e., arriving patients in the software (Best Practice) helping the clinical staff to attend to the patients on time, check the details of the patients and update when necessary, handle the billings and payments of the patients;)

• Storage, backup, maintenance, protection and disposition of all the health records;

• Accurate secure and effective protection of organizational data and records while maintaining data and records organized, indexed and cataloged subject wise;

• Maintenance of classified and indexed record systems to storage communications received in and sent out;

• Implementation of Standards Operating Procedures (SoP) for record keeping and retrieval of records;

• Ensuring all records are easily accessible when needed for reviewing;

• Archiving or disposing outdated records reducing the limitations on organizational virtual shared drive and providing opportunity for continuous storage of new records;

• Maintenance of organizational security and confidentiality of information in accordance with organizational policy and legislative requirements.

Below are the types of records to maintain:

• Patient’s health records;

• Communications received from other clinics, hospitals and government authorities;

• Correspondences that are sending out from the organization to the hospitals, clinics.

Eligibility Requirements:

• At least bachelor or higher qualification in relevant field OR

• Five years of relevant experience in similar role to substitute the formal qualifications.

• 1-3 years of relevant experience for this role.

Salary - $80,000 - $85,000 plus super

Only eligible and short-listed candidates will be considered.