Service Manager (AF8217)
- Manage day-to-day operations of a high-volume service centre
- Lead and develop a team of Service Advisors
- Ensure exceptional customer service and operational efficiency
About the Company
Our client is a well-established and highly regarded automotive retail group with a strong presence across multiple locations. Representing a diverse portfolio of leading automotive brands, they employ hundreds of dedicated professionals across sales, service, parts, and administration functions. Due to continued growth, an exciting opportunity has become available for an experienced Service Manager to join their busy service operation.
About the Role
Reporting directly to the Group Service Manager and working alongside another Service Manager, you will play a key role in the day-to-day management of a high-volume, multi-franchise service centre.
Key Responsibilities
- Provide hands-on leadership and support to a team of Service Advisors
- Deliver exceptional customer service and act as the primary point of contact between customers and the workshop team
- Communicate confidently and accurately with customers regarding vehicle servicing and repairs
- Delegate, schedule, and monitor workflow to ensure operational efficiency
- Coach, mentor, and develop team members to achieve individual and business objectives
- Prepare reports and maintain accurate records through the dealership management system
- Drive customer satisfaction outcomes and ensure key performance targets are achieved
About You
- Previous experience as a Service Manager, or an Assistant Service Manager ready to step into a leadership role
- Experience within a multi-franchise dealership environment is highly regarded
- Strong leadership skills with proven experience managing and developing teams
- Exceptional customer service and communication skills
- Excellent organisational and time management abilities
- Ability to think quickly, solve problems, and make sound decisions under pressure
- Reliable, professional, and results-driven approach
- Experience with dealership management systems is advantageous
What's on Offer
- Competitive salary package with performance incentives
- Additional paid leave benefits
- Opportunity to gain exposure within a large, multi-franchise service operation
- Supportive and collaborative leadership team
- Excellent long-term career growth opportunities with a respected automotive group
For further information please contact Kirra Cude on 0480 004 950 quoting job number AF8217. Applications, queries and expressions of interest can be forwarded by email to jobs@autorecruit.com.au.
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