Customer Account Manager
- Manage customer account operations in Townsville
- Lead and support a team of HVAC Service Technicians
- Build and maintain trusted customer relationships
VAE Townsville have recently promoted a long term employee. An opportunity to take on a management position at VAE is now open to applications.
If you have what it takes to run VAE's customer account operations in Townsville, you take pride in leading a team to achieve labour productivity, profitability and branch performance, and you have a knack for bringing in new business too, don't scroll past this opportunity.
Your day to day looks like
- Monitoring labour productivity, profitability and branch performance
- Partnering with the Regional Manager NQ & CQ to achieve revenue and customer satisfaction targets
- Championing safety, quality and continuous improvement
- Leading, coaching and supporting a team of HVAC Service Technicians
- Managing a portfolio of customer accounts and deliver agreed service levels
- Building trusted customer relationships and identify opportunities for additional service and project work
- Reviewing quotations, job orders, timesheets, invoices and service documentation
The VAE Experience
- Car allowance, plus a phone and laptop
- Strong safety focus and mental health support and awareness
- Annual performance and pay reviews
- Professional Development and Career Progression
- VAE-exclusive employee discounts, supporting you with your groceries, birthday and Christmas presents, and shopping, including Travel, Electronics, Retail, Dining and more; discounted health insurance and financial wellbeing programs
- Employee Assistance Programs (EAP) for you and your immediate family
About You
You are safety focused, enjoy ownership, leading people and making a real impact on business performance. If that sounds like you, we'd love to hear from you.
You will also bring:
- Experience within HVAC (preferred) OR mechanical services
- A focus on safety, quality, accountability and team performance
- Strong interest in developing team members
- Competent project management skills
- Strong commercial awareness and customer relationship skills
- Excellent time management, organisation, attention to detail and communication skills
- The ability to juggle competing priorities in a fast-paced environment
- The right to live and work in Australia
- A trade background is highly regarded, but we're equally interested in experienced service leaders who understand how to balance operational performance, customer relationships, and commercial outcomes
The Company
VAE Group is one of Australasia's largest commercial HVAC solutions companies with over 400 employees across 12 office locations in Australia, New Zealand and Papua New Guinea. Our growth and success are built on providing Smarter HVAC Solutions with a promise of ‘Built in Certainty’ every time.
With a reputation for delivering top-notch solutions, we thrive on teamwork, growth, and a little fun along the way. We pride ourselves in trust, integrity and innovative expert staff which together deliver outstanding results and live our brand’s values of Energy – Synergy – Success.
Diversity and Inclusion
At VAE we commit to building and fostering an inclusive culture that promotes and values diversity. We provide equal opportunities for great people from variety of backgrounds & cultures as we believe our diverse and engaging workforce drives innovation. We’re searching for like-minded people that complement our core principles and company culture.
If you're looking for a role where you can lead people, build strong customer relationships and make a genuine impact, we'd love to hear from you. Apply today and build your career with VAE.
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