Medical Receptionist/ Call Centre Agent
- Welcome patients, manage check-in, and respond to phone and email enquiries across reception and contact centre duties.
- Advise patients about scan preparation, handle billing, and coordinate with clinic staff, radiologists, and referrers.
- Work primarily at Marsden Park, supporting Castle Hill as needed, with full-time or part-time weekday shifts.
Join our team as a Medical Receptionist and Contact Centre Agent (Dual Role). This role is primarily based at our Marsden Park clinic and will provide assistance to our Castle Hill clinic as needed. We are open to full-time or part-time arrangements, with shifts available from Monday to Friday between 8.00am-5.00pm.
Role Overview:
As a Medical Receptionist and Contact Centre Agent, you will be the first point of contact for our patients.
Your responsibilities will include:
- Greeting patients warmly and assisting with check-in procedures.
- Answering emails and phone calls promptly and handling inquiries professionally.
- Advising patients of preparation prior to relevant scans.
- Billing procedures – private, Medicare, workers compensation, and DVA.
- Collaborating with clerical and technical staff, radiologists, and referrers.
What we’re looking for:
✅ Previous radiology experience would be an advantage.
✅ Demonstrates exceptional attention to detail.
✅ Maintains a high level of accuracy in a fast-paced environment.
✅ Clear verbal and written communication skills.
✅ Strong organisational abilities to manage appointments and patient flow.
✅ Confidence working across multiple screens and systems.
✅ Ability to perform shifts at all clinics as needed.
What we can offer you:
🌱 Wellbeing benefits
- Fitness passport, including full gym access and a range of classes
- Supportive management that values your well-being
- Discounted and bulk billed scans and services for you and your family
📚 Learning and development
· Comprehensive training to help you put your best foot forward in the role
· Career opportunities across our diverse Network
🏠 Workplace Experience
· Collaborative and inclusive team
· Free parking onsite and a quick walk to trains/buses
· Lots of uniform options to suit your preferences at no cost to you with annual top ups
💵Compensation
· Industry-competitive salary and benefits package
· Annual Remuneration Review
With over 250 clinics and 4000 staff, I-MED Radiology is Australia’s largest Radiology Network. As an industry leader, we have the resources to grow your skills and provide opportunities for a range of career advancement pathways.
How to Apply: Ready to contribute to exceptional patient care? Click apply now and upload an updated CV.
We vet all employer accounts and do our best to keep job ads safe, but scams can still occur. Be cautious when sharing personal information — never provide financial details or make payments during the application process. For extra security, use the Apply button on our site when proceeding.
Skills
0 of 16 matchedI-MED Radiology Network
I-MED Radiology Network supports the following values and diversity groups:
Cultural Diversity
Diversity
Equal opportunities
Disability
Graduates
Interns
Indigenous Australians
LGBTQIA+
Mature age workers
Young workers