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- Responsible for administration and support of computer systems and networks.
- Troubleshoot technical issues and maintain reliable IT environments.
- Manage user access and security permissions for client systems.
About the role
The System and Network Engineer will be responsible for the administration, configuration, maintenance, monitoring and support of computer systems, servers, operating environments and associated network infrastructure across managed client environments. The position requires a hands-on ICT professional who can maintain reliable and secure systems, troubleshoot technical issues and support the ongoing performance of client IT environments.
Key responsibilities
- Installing, configuring, administering and maintaining servers, operating systems, workstations and associated IT infrastructure across managed client environments.
- Administering Windows Server environments and related services, including Active Directory, DNS, DHCP, file services, user accounts and access permissions.
- Monitoring system and server performance, availability and capacity, and identifying and resolving operational or performance issues.
- Diagnosing and troubleshooting server, operating system, workstation, network and related hardware and software issues.
- Administering Microsoft 365, Microsoft Intune and associated cloud and endpoint management environments.
- Configuring and maintaining virtualised environments, VPNs, VLANs and other network services supporting client systems.
- Managing system backups, monitoring backup performance and assisting with data recovery and restoration activities when required.
- Managing user access, security permissions, system policies and endpoint security controls to maintain secure and reliable client environments.
- Installing, testing and supporting new or upgraded systems, applications, servers and related ICT equipment.
- Responding to technical incidents and service requests and providing effective system and infrastructure support to business clients.
About you
- Bachelor's degree or higher qualification in Information Technology, Computer Science, Information Systems, Network Engineering or a closely related ICT discipline.
- In the absence of a relevant formal qualification, a minimum of five years of relevant professional work experience in systems administration, systems engineering, network and systems support or a closely related ICT role.
- Relevant practical experience in the administration and support of Windows Server environments, Active Directory, DNS, DHCP, Microsoft 365, Intune, virtualisation, VPNs, system backups, user access management and network infrastructure.
- Experience diagnosing and resolving server, operating system, workstation and network-related issues within a commercial IT environment.
- Experience within a managed services provider environment and supporting multiple client environments will be highly regarded.
- Strong systems administration and technical troubleshooting capability.
- Sound knowledge of Windows Server and Windows desktop environments.
- Good understanding of networking concepts and technologies, including TCP/IP, DNS, DHCP, VLANs and VPNs.
- Strong analytical and problem-solving skills with the ability to identify and resolve technical issues efficiently.
- Ability to manage competing technical priorities and support multiple client environments.
About us
R-IT Solutions Pty Ltd is an established IT solutions and managed services provider based in Parramatta, NSW. We provide managed IT and networking services, infrastructure management, Microsoft 365 and cloud solutions, server and network support, hosting, cybersecurity solutions and ongoing technical support to a diverse portfolio of business clients.
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