Administration Officer - Primary Health Care
- First point of contact for clients at medical clinics.
- Manage phone bookings and clinic administration tasks.
- Engage with clients and ensure effective patient flow.
To perform this role, it is essential that the person is an Aboriginal or Torres Strait Islander person. It is therefore a genuine occupational requirement under section 25 of the Anti-Discrimination Act 1991.
About
ATSICHS Brisbane delivers health care and community services that are culturally safe and built around the needs of Aboriginal and Torres Strait Islander peoples in the Brisbane and Logan regions. We are a community-owned not-for-profit organisation, started over 50 years ago to improve health outcomes for our people, our way. Through offering wraparound services, we support the physical, social, emotional, cultural and spiritual wellbeing of our people. We are working towards a future where our community thrives.
Learn more at www.atsichsbrisbane.org.au
About the role
You can access the full Position Description by visiting our website under "Join Our Team”.
Click here to view position description
Administration Officer - Primary Health Care is a dynamic role. It is the first point of contact community have with the medical clinics. The role is subject to the duties of welcoming clients, providing phone booking Hub services and clinic administration. The Administration Officer - Primary Health Care is required to be solution based, ensure patient flow is conducted with minimal interruptions by effectively using time management skills, informative communication skills while observing the overall demeanour of the patients in waiting.
Duties
Phone Booking Hub
- Ensure patient flow is effective through clinic calendars.
- Display professional phone manner.
General Administration
- Ensure appropriate handling of GP referrals and correspondence.
- Ensure patient flow is effective through clinic calendars.
- Display professional phone manner.
- Ensure administration recalls are actioned daily.
Welcome
- Actively engage with clients as they enter the clinic, monitor clinic flow, queries, and support the clients that are waiting.
AND
- Maintain positive relationships with community organisations, hospitals, and other stakeholders.
- Foster a culture of continuous improvement.
- Ensure effective implementation and maintenance of ATSICHS Policy and procedures in line with AGPAL Accreditation Standards.
Culture
- Everything we do is driven by a deep connection to Aboriginal and Torres Strait Islander peoples.
- We're united in our purpose to improve lives, strengthen families, and support our communities to thrive.
- We embrace innovation, new technologies, and evidence-based approaches to meet the evolving needs of our community.
- You'll be supported by a welcoming culture where your voice is heard, your strengths are valued, and your wellbeing matters.
- We celebrate achievements, value collaboration, and make work an enjoyable and fulfilling place to be.
Benefits
- Starting salary of $66,672 + 12% Super.
- Part-time position, working 12:00pm to 06:00pm.
- Salary package up to $15,900 net and add Entertainment Benefits up to $2649 every Fringe Benefits Tax (FBT) year.
- Work for an organisation that values growth and innovation to provide culturally safe community and health care.
- You'll be supported with training, access to learning and development opportunities (including LinkedIn Learning) as well as career progression pathways.
- Employee Assistance Program - access up to six free and confidential sessions in any two-year period.
- Annual staff gathering, team building days, and team social gatherings.
Required
- Identify as Aboriginal or Torres Strait Islander.
- Certificate III in Business Administration (or equivalent).
- Previous experience working in ad administration and / or service coordination role.
- Ability to work as part of a multi-disciplinary team and understand the cycle of care patient system.
- Willingness and ability to work across all ATSICHS Primary Health Clinic locations to meet operational requirements.
- National Police Certificate.
- Evidence of Work Rights.
- Driving Licence.
Additional Requirements
- Previous experience working with an electronic Patient Management System such as MMEx.
- Experience working within in Aboriginal and Torres Strait Islander community health service.
- Demonstrated organisation skills, including an ability to multi-task, to plan, set and prioritise.
Other Information
ATSICHS Brisbane is committed to promoting the wellbeing, protection, and cultural safety of all children and young people. Our recruitment and screening practices reflect our zero-tolerance approach to child abuse and our dedication to creating culturally secure environments where children feel safe, respect, and empowered.
How to Apply
If this sounds like you, please submit your application by following the links on the recruitment page. Applications will be assessed with interviews being conducted as they are received so do not delay in applying.
Only successful applicants will be contacted.
We vet all employer accounts and do our best to keep job ads safe, but scams can still occur. Be cautious when sharing personal information — never provide financial details or make payments during the application process. For extra security, use the Apply button on our site when proceeding.