Collections Specialist - Field Based
- Conduct face-to-face customer visits and follow-up calls to negotiate sustainable repayment arrangements.
- Monitor payment plans, maintain accurate records and comply with internal procedures while managing an independent schedule and travel.
- Use strong communication, negotiation and resilience to achieve positive customer outcomes in a field-based collections role.
Your new company
An established and growing organisation within the financial services sector is seeking motivated and customer-focused professionals to join its field collections team. With a strong reputation for delivering practical solutions and positive customer outcomes, the business offers a supportive culture, ongoing development opportunities, and excellent earning potential.
Your new role
This is a field-based position where you'll spend much of your time meeting customers face-to-face, building relationships, and helping achieve positive outcomes. You will operate autonomously while being supported by an experienced and collaborative team.
- Meeting customers in person and conducting follow-up discussions via phone
- Negotiating and establishing sustainable repayment arrangements
- Building rapport and maintaining professional customer relationships
- Monitoring payment arrangements and managing follow-up activities
- Maintaining accurate records and ensuring compliance with internal policies and procedures
- Managing your own schedule and travel requirements
- Travelling nationally as required (once every 5 weeks)
What you'll need to succeed
- Exceptional communication and interpersonal skills
- The ability to confidently manage difficult or sensitive conversations
- Strong negotiation and problem-solving capabilities
- A resilient, self-motivated, and results-driven approach
- Experience in collections, customer service, sales, field-based roles, or account management is highly regarded
- Strong organisational and time management skills
- Basic proficiency using mobile technology and email systems
Essential requirements:
- Full Australian Driver's Licence
- Background checks will be conducted
- Australian Citizenship or Permanent Residency
- Ability to work a 47-hour week
- Ability to travel interstate for approximately one week per month
What you'll get in return
- Competitive salary of $88,500 + Super
- Commission structure with excellent earning potential (OTE 150,000)
- Fully maintained company vehicle
- Comprehensive training and ongoing support
- Genuine career progression opportunities within a growing business
- Dynamic and supportive team environment
- The opportunity to make a positive impact while building a rewarding career
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV to kristina.neves@hays.com.au
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.
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