AV Officer

LONG-TERM CONTRACT WITH EXTENSIONS | MUST HAVE NV1 | WORK FROM A CENTRALISED CANBERRA OFFICE

Your new companyThis Federal Government agency plays a critical role in supporting democratic processes across Australia. With a large and geographically dispersed workforce, reliable collaboration technology is essential to day-to-day operations. As demand for modern meeting spaces and hybrid collaboration continues to grow, they are seeking an experienced Audio Visual Officer to help deliver high-quality AV services across their Canberra environment.

Your new roleAs an Audio Visual Officer, you will be responsible for supporting meeting rooms, collaboration technologies, and AV services across a busy enterprise environment. You'll work closely with internal stakeholders, troubleshoot issues, coordinate vendors, and ensure meetings and events run smoothly.

Key responsibilities include:

• Supporting meeting rooms and AV equipment across multiple sites.
• Providing onsite and remote support for meetings, presentations, and events.
• Troubleshooting AV, video conferencing, audio, and display issues.
• Managing and prioritising requests through ServiceNow and other support channels.
• Coordinating external vendors for specialised support requirements.
• Maintaining accurate records and ensuring a high standard of customer service.
• Supporting executive meetings and business-critical events.

What you'll need to succeedTo be successful in this role, you will bring:

• Experience providing audio visual or video conferencing support within a corporate or government environment.
• Strong troubleshooting skills across AV and collaboration technologies.
• Excellent customer service and stakeholder engagement skills.
• The ability to manage competing priorities in a fast-paced environment.
• Experience working collaboratively within a support team.
• A current Australian Driver Licence.
• An active NV1 security clearance.
• Desirable experience includes exposure to Microsoft Teams Rooms, Crestron, Extron, Q-SYS, executive meeting support, hybrid events, or live streaming services.

What you'll get in returnThis is a long-term contract opportunity within a supportive and highly visible team. You'll have the chance to work with modern collaboration technologies, support high-profile events, and contribute to the delivery of reliable AV services across a major Federal Government environment. The contract is expected to run through to June 2026 with extension options available.
What you need to do nowIf you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or email Lillee at Lillee.Keane@hays.com.au.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.#3019815