Family Service Advisor
- Support families in making decisions around burial and cremation services.
- Conduct personalised tours and present options to families.
- Achieve sales targets while maintaining accurate records.
Mayday Recruitment is partnering with one of Australia’s largest and most respected funeral and memorial park groups to find a Family Service Advisor to join their Nerang team.
This is a rewarding sales and relationship-focused role , supporting families to make important decisions around burial and cremation services. You’ll work with warm, allocated leads, meaning there is no cold calling or cold business development .
About the Role
As a Family Service Advisor, you will:
- Follow up allocated leads, book appointments and build relationships with families
- Conduct personalised tours and present burial, cremation and memorial options
- Guide families through products, services, pricing and agreements
- Confidently close sales and work towards monthly targets
- Maintain accurate CRM records and complete administration, invoicing and site research
- Support funeral, burial and cremation services when required
- Build connections within the local community and represent the organisation professionally
What We're Looking For
We're looking for someone who is personable, empathetic and naturally relationship-focused , with the confidence to have commercial conversations.
You may come from a background in:
- Sales or account management
- Real estate or property
- Insurance or phone-based sales
- Funeral services
- Retail or hospitality
- Community services or education
You will also bring:
- Strong communication and customer service skills
- Confidence presenting and selling products or services
- The ability to work towards and achieve sales targets
- Excellent attention to detail and organisation
- Comfort working with grief, loss and sensitive family circumstances
- A current unrestricted driver's licence
Funeral industry experience is advantageous, but personality, empathy and relationship-building ability are key .
What's on Offer?
- Competitive salary + uncapped monthly incentives
- Warm, allocated leads — no cold calling
- Structured training and buddy support
- Monday to Friday, generally 8:30am–5:00pm
- Rotating weekend and on-call coverage
- The opportunity to build meaningful relationships within the local community
- Join an experienced and supportive team
- Make a genuine difference to families during important moments in their lives
Apply Today
If you're a confident sales professional who combines commercial ability with genuine empathy , we'd love to hear from you.
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