Family Support Worker
- Assist welfare workers and coordinators in interviewing participants and assessing their difficulties.
- Develop and implement tailored support programs in consultation with welfare workers.
- Monitor clients' progress and provide regular reports to stakeholders.
Job Title: Family Support Worker
Position Summary: Premier Care of NSW is seeking a compassionate and experienced Family Support Worker to assist our welfare workers, social workers and coordinators by providing our clients and their families personalised care and support.
As a Family Support Worker you will be responsible for participant interviews, assessments and assisting with program reviews which will include implementation and reporting.
Key Responsibilities:
Your role will require you to perform the following responsibilities:
1. Assist our Welfare Workers and Coordinators in interviewing participants and assess the nature and extent of their difficulties.
2. Gather information from NDIS and My Aged Care Plans to assist Welfare Workers and understand the participant circumstances, entitlements and stakeholders.
3. In consultation with Welfare Workers and Coordinators, assist in developing and implementing tailored support programs that align with existing NDIS/Aged Care plans.
4. Monitor clients’ progress in alignment with their support plans and provide regular reports to Welfare Workers, Coordinators, and family members. This includes maintaining accurate and up-to-date client records, case notes, and support documentation.
5. Gather client feedback to assist in enhancing service delivery and to help respond to evolving client needs and preferences.
6. Liaise and collaborate with welfare workers, social workers, case workers and coordinators to ensure coordinated service delivery and refer participants to relevant agencies where required.
Qualifications and Skills:
•Diploma or higher qualification in Health, Community Services, Disability, or related field.
•Minimum one (1) year of full-time relevant experience.
•Strong verbal and written communication skills.
•Proven ability to work effectively within a multidisciplinary and culturally diverse team.
•Understanding of NDIS and Aged Care frameworks, and client-centered care principles.
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