Customer Experience & Support Officer
- Provide administration and customer support services within a busy department.
- Manage customer enquiries and requests through to resolution.
- Prepare correspondence, reports, and documentation while liaising with stakeholders.
Customer Experience & Support Officer
Your new company
Join a well-established organisation dedicated to delivering high-quality services to the community. This is an excellent opportunity to join a collaborative and customer-focused team where you'll play a key role in supporting day-to-day operations and ensuring exceptional service delivery.
Your new role
As a Customer Experience & Support Officer, you will provide both administration and customer support services within a busy department. Working closely with a range of internal stakeholders, you will manage enquiries, prepare correspondence, maintain records, and assist with operational activities to ensure efficient service delivery.
Key duties will include:
- Managing customer enquiries and requests through to resolution
- Providing high-level administrative support
- Maintaining accurate records and databases
- Preparing correspondence, reports, and documentation
- Liaising with internal and external stakeholders
- Supporting day-to-day operational activities and process improvements
What you'll need to succeed
To be successful in this role, you will possess:
- Previous administration experience
- Strong customer service and stakeholder management skills
- Excellent written and verbal communication skills
- Strong organisational skills with the ability to manage competing priorities
- High attention to detail and accuracy
- Proficiency in Microsoft Office Suite
- A proactive and team-focused approach
What you'll get in return
- Competitive rate of $44.44 per hour + super
- Full-time hours, Monday to Friday (35 hours per week)
- Great work-life balance with no weekend work
- Diverse and engaging role with a mix of administration and customer service responsibilities
- Supportive and collaborative team environment
- Immediate start available
- Temporary contract through to October 2026
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.
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