Customer Service Representative | Local Government | Logan

Alchemy Recruitment is partnering with a local government client to support them in recruiting for five Customer Service Representatives to join their contact centre team in Logan Central on a contract basis.

About the role

• Pay rate of $39.00 per hour + super
• Contract from 9 November 2026 to 26 February 2027
• Monday to Friday, 38 hours per week, onsite in Logan Central
• Handle inbound calls, emails and webchat enquiries from residents and businesses
• Resolve enquiries at first point of contact using council knowledge bases, escalating where required
• Cashier and payment processing duties for suitable candidates
• Support a wide range of council departments as the first point of contact for the community

Preferred Requirements

• Proven contact centre experience, ideally in government, utilities, telco, insurance or banking
• Excellent verbal and written communication, including de-escalating difficult conversations
• Ability to stay calm and make sound decisions under pressure
• Quick to learn new systems, with confidence using databases and spreadsheets
• Webchat experience highly regarded
• Cashiering or cash handling experience highly regarded
• Available to start 9 November and commit through to late February

Preferred Qualifications

• Certificate III or IV in Customer Contact, or a similar customer service qualification, highly regarded but not essential

If this sounds like you, apply now with your updated resume and our team will be in touch.