Manager, Customer Assist Operations

• Amazing opportunity

About Our Client

This organisation operates within the public sector and is based in Footscray.

Job Description

• Lead and manage the customer service operations team to achieve service excellence.
• Develop and implement strategies to enhance customer satisfaction and streamline processes.
• Monitor and analyse key performance metrics to identify areas for improvement.
• Ensure compliance with all relevant regulations and internal policies.
• Collaborate with other departments to address customer concerns effectively.
• Provide training and support to team members to maintain high performance.
• Prepare and present operational reports to senior management as required.
• Oversee the resolution of complex customer issues in a timely manner.

The Successful Applicant

A successful Manager, Customer Assist Operations should have:

• Experience in customer service or operations management within the public sector.
• A strong understanding of customer service standards and best practices.
• Proven ability to lead and motivate a team towards achieving organisational goals.
• Excellent communication and problem-solving skills.
• Knowledge of relevant compliance and regulatory requirements.
• Strong analytical skills to assess performance metrics and drive improvements.

What's on Offer

• Opportunity to contribute to impactful public sector initiatives.
• Temporary role based in Footscray, providing a chance to work in a central location.

If you're ready to take on this rewarding role as Manager, Customer Assist Operations, we encourage you to apply.