Desktop Engineer - Level 1 & Level 2 Support
- Provide L1/L2 desktop and end-user support.
- Troubleshoot hardware, software, Microsoft 365, and network issues.
- Support Active Directory, Intune, SCCM/MECM, and endpoint management.
Job description
Desktop Engineer - Level 1 & Level 2 Support
Multiple Roles - Immediate Start - Sydney CBD
About the Role
We're seeking a Desktop Engineers L1 and L2 to provide onsite IT support across desktop, hardware, Microsoft, and network environments. This role suits a proactive IT professional who can troubleshoot issues, support deployments, and deliver excellent customer service.
Key Responsibilities
- Provide L1/L2 desktop and end-user support.
- Troubleshoot hardware, software, Microsoft 365, and network issues.
- Perform device builds, imaging, deployments, and hardware swaps.
- Support Active Directory, Intune, SCCM/MECM, and endpoint management.
- Maintain technical documentation and knowledge articles.
- Assist with user training and technical guidance.
- Work closely with infrastructure teams on escalations and deployments.
Skills & Experience
- 2-5 years' desktop support or EUC experience.
- Strong Windows, Microsoft 365, and hardware troubleshooting skills.
- Experience with imaging, software deployment, and device management.
- Knowledge of Active Directory, Intune, SCCM/MECM, and basic networking.
- Strong customer service and communication skills.
- Reliable, professional, and able to work in secure customer environments.
- Fast learner with the ability to hit the ground running.
Opportunity to support large-scale deployment and end-user computing projects, apply now!
Madhuri Mhanta
Key Accounts Consultant
Let's Connect
https://www.linkedin.com/in/madhuri-mhanta-5a4a7a17
+ 61 386 334 112
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