APS3 Participant Support Officer

Job description

APS3 Participant Support Officer – Full-Time – Multiple NSW Locations
$38.89 per hour + super | Monday to Friday, 8:30am–4:30pm | Contract to December 2027

DFP Recruitment is seeking experienced and compassionate Participant Support Officers to join a large Federal Government agency across several NSW locations.

While this advertisement is listed in Coffs Harbour, vacancies are also available in other regional and metropolitan offices. If you are not based near Coffs Harbour, you may still be eligible for one of the other locations.

Available office locations:

• Bega
• Coffs Harbour
• Katoomba
• Windsor
• Parramatta
• Penrith
• Tamworth
• Tweed Heads
• Wollongong

The opportunity:

• APS3 Participant Support Officer
• $38.89 per hour plus super
• Full-time hours only
• Monday to Friday, 8:30am to 4:30pm
• ASAP commencement, subject to pre-employment checks
• 12-month+ Contract through to 31 December 2027
• Potential extension subject to business requirements

Applicants must be able to attend and work from their nominated office location. Please clearly state your preferred location or locations in your application.

Please note: These are full-time positions only. Applicants must be available to work Monday to Friday from 8:30am to 4:30pm. Part-time hours are not available.

About the role

As a Participant Support Officer, you will provide professional, respectful and timely support to customers and stakeholders. You will respond to enquiries, assist people to understand processes and requirements, maintain accurate records and complete administrative activities in line with established procedures.

Your responsibilities may include:

• Providing high-quality customer service through telephone, written and face-to-face channels
• Responding to general enquiries and explaining information clearly
• Supporting customers experiencing sensitive or challenging circumstances
• Completing administrative and data-entry activities accurately
• Maintaining confidential customer information and records
• Using internal systems to process requests and update information
• Managing multiple tasks while meeting deadlines and service standards
• Escalating complex matters in accordance with established procedures
• Working collaboratively within a busy and changing service-delivery environment

About youTo be considered, you will ideally demonstrate:

• Experience in customer service, service delivery, administration or the disability sector
• Excellent written and verbal communication skills
• Empathy, patience and professionalism when handling sensitive conversations
• Strong interpersonal skills and the ability to build rapport with diverse customers
• Sound problem-solving and decision-making skills
• Strong attention to detail and accurate record-keeping
• The ability to manage competing priorities and adhere to schedules
• Confidence learning and using different systems
• Adaptability and the ability to work effectively in a changing environment
• Australian citizenship is strongly preferred in line with the agency’s eligibility requirements
• Availability to work full-time, Monday to Friday from 8:30am to 4:30pm

The successful candidates will be required to complete relevant pre-employment checks, which may include a National Criminal History Records Check, an NDIS Worker Screening Check and referee checks.

Apply nowIf you are interested and available to work the required full-time hours, please submit your current resume through SEEK.

When applying, please clearly nominate your preferred office location or locations from the following:
Bega, Coffs Harbour, Katoomba, Windsor, Parramatta, Penrith, Tamworth, Tweed Heads or Wollongong.
These assignments cannot accommodate part-time availability.

Applications are being reviewed immediately, so early applications are encouraged.

For further information, please contact Ashley at DFP Recruitment.

Applicants new to DFP may be asked to provide additional information including work rights status via a survey link – if requested, we ask that you provide this information in order to expedite your application.
 
DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via adjustments@dfp.com.au or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.
 
By clicking 'apply', you give consent that DFP may use your personal information to process your job application and to contact you for future employment opportunities. For further information on how DFP process your personal information please review the DFP Information Collection and Privacy Policy via https://www.dfp.com.au/legal_documents/privacy_policy. Do not submit any sensitive personal information in your resume.