Case Officer
- Join a state government decision-making body supporting housing and accommodation-related matters.
- Prepare case documentation and support parties involved in hearings.
- Engage respectfully with vulnerable individuals in sensitive housing circumstances.
Job description
About the role
Join a state government decision‑making body supporting housing and accommodation‑related matters within the Community stream. You will prepare case documentation and support parties involved in hearings relating to tenancy, accommodation, guardianship and mental health matters. The role focuses on explaining process and supporting applicants through complex systems (without providing legal advice).
Key responsibilities
- Prepare accurate, timely case submissions and housing‑related documentation
- Coordinate tenants, families, advocates, housing providers and services for hearings
- Manage high‑volume case communications via phone and email
- Maintain records across digital telephony and case management systems
- Engage respectfully with vulnerable individuals in sensitive housing circumstances
About you
- Strong administration background in housing, community or government services
- Confident managing competing priorities in a fast‑paced caseload environment
- Resilient, composed and professional when handling challenging conversations
- High attention to detail, strong typing skills and digital literacy
Pre-employment requirements:
- Current National Police Check (NPC) must be sighted prior to commencement
If you are interested in the position please APPLY NOW!
Forward any questions to Maria D at mdinow@dfp.com.au
Applicants new to DFP may be asked to provide additional information including work rights status via a survey link – if requested, we ask that you provide this information in order to expedite your application.
DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via adjustments@dfp.com.au or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.
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