SecureTech Engineer - Sydney NSW 11032026
- Diagnose and repair hardware and software issues affecting parking equipment and IT systems across car parks.
- Install and configure equipment, cabling and IT systems, perform preventative maintenance, and maintain accurate service and asset records.
- Provide field support and guidance to junior personnel, working to a fixed roster that may include after-hours and weekends.
ABOUT US
TIMES24 AUSTRALIA is one of the largest commercial car park operators in Australia, with over 450 car parks across Australia and New Zealand. TIMES24 AUSTRALIA was founded over 40 years ago and is now owned by PARK24 CO. LTD., which is Japan's largest commercial car park operator.
Our vision is to be the leader in the markets we operate - as judged by the customers we serve and this is grounded in our commitment to provide a seamless experience across every step of the customer journey.
ABOUT THE ROLE
Are you a hands-on IT professional who enjoys solving technical issues and keeping systems running smoothly?
We're looking for a Senior IT Service Technician (SecureTech Engineer) who will support parking equipment and related IT systems installed in our car parks, ensure they are well maintained, repaired quickly in the event of failure and that preventive maintenance is carried out regularly to maintain optimum functionality and availability.
Your responsibilities will include:
- Monitor the work queue and promptly diagnose, test and repair hardware and software issues to restore carpark operations
- Perform regular preventative maintenance to prevent outages
- Install, configure and test parking equipment, cabling and IT systems at new carparks
- Record issues, resolution steps, maintenance and time on site, and keep asset details and health status current
- Train and assist junior field support personnel
- Work closely with the SecureTech Lead, SecureTech Team Leader, business leadership and end customers
ABOUT YOU
- Experience in IT support, commercial field support, and troubleshooting and fault diagnostics
- Ability to identify IT devices (4G modems, firewalls, switches, servers), peripherals and cabling, with a basic understanding of CCTV
- Sound low-voltage electrical and mechanical skills
- Confident using Microsoft Teams, Outlook and a mobile app for field support and asset tracking
- Strong written and verbal communication skills
- Ability to work effectively with minimal supervision
- Willing to work a fixed roster, including occasional after-hours and weekends, with an unrestricted driver's licence.
At TIMES24 AUSTRALIA, we are committed to building an inclusive workplace where Aboriginal and Torres Strait Islander peoples are welcomed, respected, and supported. Through our Diversity and Inclusion initiatives, we focus on creating fair opportunities and an accessible recruitment process. We strongly encourage Aboriginal and Torres Strait Islander peoples to apply.
Apply now to get your career started!
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Skills
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