Credit Officer
- Manage customer accounts, collections, aged debt and payment arrangements while maintaining positive customer relationships.
- Resolve account queries, reconcile accounts, investigate discrepancies and escalate problematic accounts when required.
- Work with Sales, Customer Service and Credit teams to support cash flow and minimise credit risk.
At Laminex, we've been helping Australians create beautiful spaces for generations. Due to a recent retirement, we're seeking a proactive and customer-focused Credit Officer to join our Finance team based in Tullamarine. If you enjoy working in a collaborative environment, building relationships, and being part of a team that genuinely supports one another, this could be the perfect opportunity for you.
About the Role
Reporting to the National Credit Operations Manager, you will manage a portfolio of customers across the building and construction industry. Working closely with customers, Sales, Customer Service and Credit Management teams, you'll play a key role in maintaining positive customer relationships, resolving account queries, managing collections, minimising credit risk, and supporting strong cash flow outcomes.
Key Responsibilities:
- Manage a portfolio of customer accounts.
- Following up outstanding payments and managing aged debt.
- Handling customer enquiries and resolving account issues.
- Managing payment plans and ensuring agreed actions are completed.
- Performing account reconciliations and investigating discrepancies.
- Sending collection correspondence and account reminders.
- Using OnGuard and internal ERP systems to monitor account activity.
- Escalating problematic accounts and insolvency matters when required.
- Maintaining accurate customer account records and notes.
- Collaborate closely with the Sales and Customers Services team.
To be successful in this role, you will bring:
- A minimum of 2 years' experience in Credit, Accounts Receivable, Collections, or a similar customer-facing finance role.
- Strong communication and relationship-building skills, with the confidence to influence outcomes and professionally navigate difficult conversations.
- Experience managing customer accounts, collections, and payment arrangements while delivering outstanding customer service.
- Demonstrated experience in account reconciliations, issue resolution, and proactive follow-up, with a high level of accuracy and attention to detail.
- Proficiency in Microsoft Excel and experience using ERP or in-house accounting systems.
- The ability to build effective relationships with both internal and external stakeholders.
- Strong organisational skills, with the ability to work autonomously, prioritise competing demands, and deliver results in a fast-paced environment.
- A positive, team-focused attitude with a willingness to learn, contribute fresh ideas, and support a collaborative team culture.
Why Join Laminex?
Join a highly experienced and supportive Credit team.
Work alongside colleagues who have built long-term careers with the business.
Exposure to a diverse customer portfolio within the building products industry.
Opportunity to contribute ideas and continuous improvement initiatives.
Be part of a nationally recognised Australian brand with a strong team culture.
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