Customer Care Team Member - Sydney
- Support families with bookings and enquiries
- Provide friendly service via phone and email
- Collaborate with swim school teams across Australia
Description
Customer Care Team Member – Sydney
Cromer
Casual – Flexible Hours
Support families across Australia with Carlile Swim
Love Helping People? Join Our Customer Care Team
Carlile Swim is growing our Customer Care Team as we expand our national support for families across our swim schools.
We’re looking for friendly, confident communicators who genuinely enjoy helping people and creating great customer experiences.
Based primarily at our Cromer location, with opportunities to also work from Lane Cove West, you’ll be part of a friendly and supportive team helping families with bookings, lesson enquiries and general support throughout their swimming journey.
The Opportunity:
As a Customer Care Team Member, you’ll be one of the friendly voices behind Carlile Swim, supporting families across our national network by phone and email.
You’ll listen, problem solve, provide clear information and help make things easy for our families.
Our Customer Care Team operates seven days a week, with casual shifts available across weekdays, evenings and weekends. Evening and weekend availability is highly desirable.
What you’ll do:
Support families with bookings, enquiries and general account assistance
Provide friendly and helpful service by phone and email
Listen to families and help find practical solutions
Build your knowledge of Carlile Swim programs, services and systems
Work collaboratively with our swim school teams across Australia
Help create a positive experience at every interaction
Maintain accurate customer information and follow up where required
About You:
You don’t need to come from the swimming industry. We’re looking for people who genuinely enjoy helping others and communicate with warmth and confidence.
You’ll be someone who:
Loves customer service and helping people
Communicates confidently over the phone and in writing
Is comfortable learning new systems and processes
Can listen, problem solve and remain calm when things get busy
Is able to handle sensitive or challenging customer conversations calmly, professionally and with good judgement
Is organised, reliable and has good attention to detail
Enjoys working as part of a friendly and supportive team
Has flexibility across weekdays, with evening and weekend availability highly desirable
Previous experience in customer service, contact centres, administration, hospitality or other people-focused roles is also highly regarded.
About Carlile Swim:
When Children Swim Better, Families Feel Safer
Carlile Swim is Australia’s leading swim school, helping children become safer, more confident swimmers for life across our growing national network.
Founded by swimming pioneers Forbes and Ursula Carlile, we’ve been shaping the learn-to-swim industry for 80 years through exceptional teaching, innovation and an uncompromising commitment to child safety.
Because swimming isn’t optional. It’s essential.
Why Join Us?
Flexible casual hours to help balance work with life
Join a friendly and supportive Customer Care Team
Help families across our growing national swim school network
Training and support to help you succeed
Generous staff discounts across Carlile Swim programs
Be part of a purpose-led organisation making a difference to children and families
Opportunities to grow your career within Carlile Swim
At Carlile Swim, we set the PACE. Our people are Passionate, All In, Connected and always Evolving.
Interested?
If you’re a people person who loves helping customers and wants flexible casual work within a supportive team, we’d love to hear from you.
Apply now with your cover letter and resume.
Carlile Swim is committed to protecting children and young people from harm. All appointments are subject to appropriate screening and safeguarding requirements.
#CSMC
Company Overview
Carlile Swim is a nationally recognised swim school network with more than 150 years of combined experience and over 30 locations across Australia. Now united under one brand, we are committed to leading the industry and enriching the communities we serve through exceptional swim education and water safety.
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