Customer Service Supervisor - Forwarding
- Lead and support a customer service team of approximately 5–6 people, developing team capability and maintaining high service standards.
- Manage customer relationships, escalations, shipment coordination and handovers while collaborating with Operations, Sales and internal teams.
- Improve service processes and efficiency, support onboarding and quotations, and contribute to team performance with a view to broader management responsibilities.
Are you an experienced Client Services professional ready to take the next step in your career?
This is an opportunity to join a well-established global freight forwarding business in a Customer Service Supervisor role, leading a small team of approx. 5-6 people.
You dont necessarily need to have held a formal leadership title. Were looking for someone with strong customer service experience who has the ability, drive and aptitude and is ready to step up, take ownership and develop their leadership skills within a global organisation.
Its a great opportunity for an experienced Senior Customer Service professional who is ready to move beyond their current role and work towards a broader management position over the coming years.
The Role Youll provide day-to-day leadership and support to the team, ensuring customers receive a consistently high level of service while remaining closely involved with the operations hub.
Your responsibilities will include:
- Leading, supporting and developing a small Customer Service team
- Managing customer relationships and helping resolve escalations and service issues
- Working closely with Operations, Sales and internal teams to ensure a smooth customer experience
- Overseeing customer shipment coordination and ensuring effective handovers
- Supporting the team with more complex customer requirements
- Identifying opportunities to improve processes, service levels and efficiency
- Supporting customer onboarding, reporting and quotations
- Using your past operational knowledge and experience to provide practical solutions
- Contributing to the overall performance and development of the team
About You Were looking for someone with 5-10 years Freight Forwarding experience, coupled with strong customer service and customer-facing experience.
You dont necessarily need to have held a formal leadership title. You may be an experienced Senior Customer Service professional, Team Leader or customer centric operations expert who has reached the point where youre ready to take that next step.
Youll ideally have:
- Solid customer service and customer-facing experience
- Strong operational knowledge of freight forwarding
- Some experience leading, mentoring or supporting others, or the capability and maturity to step into leadership
- Strong communication and relationship-building skills
- A solutions-focused approach to customer issues
- Good commercial awareness and an understanding of the importance of both service and profitability
- The confidence to make decisions and take ownership
- The ambition to continue developing towards a broader management role
Salary
Up to $120K + Super (flex pending experience)
Location
Alexandria
Hybrid work arrangements on offer
Contact
Apply now or contact Nicole Reynolds on 0459 100 306 for a confidential discussion.
PATH4 Group has vacancies in a wide variety of roles in the Forwarding, Customs and Logistics industries. Feel free to contact us anytime for career guidance consultation.
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