Assistant Store Manager
- Lead boutique sales and daily operations while delivering an exceptional luxury menswear customer experience.
- Build relationships with high-value clients through personalised clienteling, outreach, appointments and follow-up.
- Coach and develop the team, drive sales performance, and maintain high standards across styling, visual merchandising and stock management.
- Prestigious luxury menswear retailer in Brisbane CBD
- Lead, inspire and develop a high-performing boutique team
- Luxury retail experience and exceptional clienteling skills essential
An exciting opportunity has arisen to join a highly regarded luxury menswear retailer, renowned for its exceptional designer collections, quality craftsmanship and highly personalised approach to customer service.
With an established presence in the luxury fashion market, our client has built an outstanding reputation for delivering a truly elevated retail experience, where long-standing client relationships, impeccable service and a genuine passion for luxury fashion sit at the heart of everything they do.
We are now seeking an experienced and passionate Assistant Manager to join their Brisbane CBD boutique, playing a pivotal role in driving exceptional customer experiences, developing a high-performing team and continuing to build the brand's loyal clientele.
What you'll be doing
- Lead by example on the boutique floor, delivering an exceptional luxury retail experience and inspiring the wider team to do the same.
- Build, nurture and develop long-standing relationships with an established portfolio of high-value clientele.
- Proactively identify opportunities to grow the business through client outreach, networking, appointments and personalised follow-up.
- Coach, mentor and develop team members across luxury service standards, product knowledge, styling and sales performance.
- Oversee day-to-day boutique operations and provide leadership to the wider team in the Director's absence.
- Drive individual and team performance against sales targets and key performance indicators.
- Support private appointments, VIP client experiences and the brand's made-to-measure offering.
- Develop and implement training, onboarding processes and operational procedures to ensure consistency and excellence.
- Maintain exceptional standards across visual merchandising, presentation, stock management and the overall boutique environment.
- Work collaboratively with the wider business, occasionally supporting other boutique operations as required.
What you'll bring
We're looking for someone who brings far more than simply luxury retail experience. You'll be a natural relationship builder, an inspiring leader and someone with a genuine passion for exceptional menswear and the people who wear it.
- Proven leadership experience within luxury retail, with a strong understanding of premium designer brands, fabrics, fit and styling.
- An exceptional approach to clienteling, with the confidence and personality to build lasting relationships with discerning clientele.
- A proactive, commercially minded approach to sales, networking and developing new business opportunities.
- Strong people leadership capabilities, with a genuine passion for coaching, mentoring and developing others.
- Confidence managing boutique operations while remaining highly engaged on the sales floor.
- Excellent communication and interpersonal skills, with a polished, personable and professional approach.
- A genuine appreciation for craftsmanship, luxury fashion and delivering an outstanding customer experience.
- Experience with made-to-measure tailoring would be highly regarded, although training and development can and will be provided.
Above all, we're looking for someone who genuinely loves what they do. Someone who takes pride in exceptional service, thrives on building relationships and wants to make a lasting impact within a highly regarded luxury retail business.
What's on offer?
- Additional performance-based incentives and clothing benefits.
- The opportunity to work with an exceptional portfolio of internationally renowned luxury menswear designers.
- A supportive, close-knit environment with an established reputation and loyal clientele.
- Genuine autonomy to develop client relationships, influence boutique performance and mentor the wider team.
- A long-term opportunity to become an integral part of a respected and established luxury retail business.
If you're passionate about luxury menswear, exceptional service and building meaningful client relationships, we'd absolutely love to hear from you!
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