Customer Experience Officer
- Provide first-point-of-contact customer service for Council enquiries face to face, by phone and online.
- Deliver administrative support, process payments and use multiple systems to manage and retrieve information.
- Resolve challenging interactions while prioritising tasks and maintaining a high standard of customer experience.
Waverley Council is looking for a Customer Experience Officer to join the Customer Service team on a temporary part-time basis.
Why Join Us?
- Temporary Part Time – Fixed Term Contract until January 2028
- 24 hours per week
- 3 days per week – Monday, Tuesday and Thursday (8:30 AM – 5 PM)
- Salary: $72,699.43- $83,604.33 plus 12% Super (prorata)
- Community focused, values driven service
- Close to public transport
- Access to Fitness Passport – discounted gym memberships
- A supportive and inclusive work culture
- Bondi Junction office location close to commercial hub, Bondi Beach centre right at the beach!
- Opportunities for professional development and career progression
The Role
The purpose of this role is to provide high-quality administrative support and act the first point of contact for all the enquiries related to Council services through face to face, Call Centre and online interactions
About You
- Proven experience working in a fast-paced customer facing role including call centre, online and face to face.
- A strong commitment to the delivery of quality customer experience.
- Demonstrated excellent interpersonal skills with strong conflict resolution skills and ability to deal with challenging interactions.
- Strong administrative ability with demonstrated excellent verbal and written communication skills.
- Proven strong technology skills with demonstrated ability to efficiently input and retrieve information using multiple systems.
- Strong organisational skills and ability to prioritise and complete tasks to timeframes.
- Payment transaction experience with excellent attention to detail.
- Desirable – knowledge of planning and compliance applications and processes.
How to apply?
To be considered for this role, you will need to complete the following:
- A cover letter outlining your motivation for the role
- A current resume detailing your relevant experience, and interest in a part-time only role.
- Complete the online questionnaire demonstrating how you meet each of the essential criteria
- All applications must be submitted through the Council’s website. nsw.gov.au/council/jobs
Please refer to the position description for detailed information on the position and required skills and experience. For more information contact Manager, Customer Experience, Tanya Potts,9083 8475
Interviews will commence as soon as possible and may be conducted prior to the application closing date. Should suitable candidates be identified, the vacancy may close early.
Appointment to the positions is subject to the successful completion of pre-employment checks, including a National Coordinated Criminal History Check. Please note: Only applicants with full working rights in Australia will be considered.
About Waverley Council
At Waverley Council, our values of Respect, Integrity, Innovation, Collaboration and Care guide how we work together, deliver, lead and support our community.
We are committed to providing an accessible and inclusive recruitment process. If you require adjustments or support at any stage, please contact our People and Culture team at recruitment@waverley.nsw.gov.au.
Waverley Council is committed to providing equal employment opportunities to all candidates. We value diversity. We encourage applications from people from diverse groups, including, but not limited to, Aboriginal and Torres Strait Island people; people from culturally diverse backgrounds; young people; older workers; people with disabilities; LGBTQIA+; and other minority groups.
We fully support the aims and objectives of the NSW Officer of Children's Guardian and Child Protection legislation. We will implement necessary practices to ensure safety.
How to apply: Visit waverley.nsw.gov.au/council/jobs
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